Municipal Department
City of Sherman Customer & Utility Services Department
Serving Sherman and the City of Sherman water, wastewater, trash, and stormwater service area in Grayson County
Population served
EPA-linked PWS TX0910006, CITY OF SHERMAN, is reported at approximately 43,645 people in current Texas Water Development Board and EPA-derived records. The City’s wastewater permit separately identifies about 44,000 Sherman collection-system residents; the drinking-water-system estimate is retained as 43,645.
State system code
FIPS 48
Billing frequency
Monthly. Bills are generated on the last business day of the month; the due date is 21 days from the bill date. Accounts become past due on the first business day following the due date, and combined monthly bills cover water, sewer, and trash, with a stormwater fee on the utility statement.
Provider briefing
How this utility’s billing works
City of Sherman Customer & Utility Services Department operates as a municipal department serving Sherman and the City of Sherman water, wastewater, trash, and stormwater service area in Grayson County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size base charge plus increasing block consumption rates. Effective October 1, 2025, a 5/8- or 3/4-inch residential meter has a $26.91 monthly base, including the first 1,500 gallons. Usage from 1,500–20,000 gallons is $3.86 per 1,000, 20,001–100,000 is $5.11, 100,001–500,000 is $6.36, 500,001–15,000,000 is $7.61, and above that is $9.36. Separate lawn-sprinkler meters use the schedule July–October and the base meter rate November–June.. Bills are generated monthly. bills are generated on the last business day of the month; the due date is 21 days from the bill date. accounts become past due on the first business day following the due date, and combined monthly bills cover water, sewer, and trash, with a stormwater fee on the utility statement., and a typical residential cost reference is For a 5/8- or 3/4-inch residential meter using 6,000 gallons, water is approximately $44.28: $26.91 base plus 4.5 thousand-gallon units above the included 1,500 at $3.86. Residential sewer at the same usage is approximately $31.25: $10.73 minimum plus 4.5 units at $4.56, for an illustrative water-and-sewer subtotal of about $75.53 before the $15.30 residential trash charge, tax, stormwater, and other account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is based on water consumption. The first 1,500 gallons have a $10.73 monthly minimum, the next 7,500 gallons are charged at $4.56 per 1,000 gallons, and the residential sewer charge is capped at $44.93 at 9,000 gallons. Sherman’s FAQ states that large industrial customers may have separate sewer meters; normal residential accounts use the water-meter consumption schedule rather than a published winter average.
Meter and infrastructure notes
Sherman has completed the transition from drive-by automated reading to Advanced Metering Infrastructure. The City states that AMI measures, collects, and analyzes usage, automatically transmits meter readings hourly to the utility office, and supports trend analysis and customer water-use detail. The city is divided into four reading zones; all meters are read monthly by electronic radio-frequency devices, reads are audited, and questionable readings are manually verified.
Emergency water support
Report a leak or water emergency
Emergency water and wastewater calls are answered 24/7 at 903-892-7258. Sherman advises customers with a private service-line leak to call a plumber and contact the City at the same number for help turning the water off; the City’s leak page distinguishes private repairs from municipal emergency response.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Sherman and the City of Sherman water, wastewater, trash, and stormwater service area in Grayson County
City of Sherman Customer & Utility Services Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.