Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Sherman Customer & Utility Services Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The due date is 21 days after the bill date. The first business day after the due date is past due and a 10% late fee accrues on the unpaid balance. Accounts remaining unpaid 15 days after the due date are subject to termination and applicable termination fees, creating an approximate 36-day progression from bill date when calendar business days are considered.
- Late-fee rules
- Payments not received by the due date incur a 10% late fee on the unpaid balance. The current fee schedule lists a $25 service-termination fee, $15 second-trip fee, $30 returned-payment fee per item, and a $10 payment-extension fee. A $1.25 online/phone convenience fee is separate from delinquency penalties.
- Shut-off timeline
- Sherman generates the bill on the last business day; the due date is 21 days later; the account becomes past due on the next business day with a 10% late fee; and if still unpaid 15 days after the due date, service is subject to termination and a $25 termination fee. Customers who pay online or through the IVR after termination must contact 903-892-7237 to arrange restoration, and someone must be home for the service order.
- Warning and notice protocol
- Sherman’s billing information gives the due date, first-business-day late status, 10% fee, and 15-days-after-due termination threshold. Notify Me can send email or text reminders when the bill is due, and scheduled payments beyond the due date do not prevent late fees or termination. The reviewed pages do not publish a separate delinquency robocall, colored notice, door hanger, or SMS warning sequence.
- Reconnection costs
- After a non-payment disconnect, the past-due balance and $25 termination fee must be paid. Service orders are scheduled for morning restoration between 8:00 a.m. and noon or afternoon restoration between 1:00 and 5:00 p.m.; a second trip costs $15. The fee schedule lists $25 for weekday after-hours service and $75 for weekday 9:00 p.m.–7:00 a.m. service or service on weekends and holidays. For after-hours restoration, call 903-892-7258.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Sherman Customer & Utility Services Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0910006) ↗
Search the federal drinking-water database using public water system ID TX0910006.