Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Smiley Utilities Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payment is due on the 20th. The current City webpage states a $25 late fee after close of business on the 20th, while the accessible October 2024 rate schedule states $30; customers should confirm the amount on the current bill. Unpaid accounts are subject to disconnection on the 10th of the following month if payment is not received by 9:00 a.m. that day.
- Late-fee rules
- The current webpage lists a $25 late fee and the October 2024 schedule lists a $30 late fee, creating a published-source discrepancy that should be resolved with City Hall. Online card processing is separately 2.50% with a $3 minimum. Meter tampering creates liability for fines, damages, and water usage, and ACH returned items can cost $25.
- Shut-off timeline
- Bill due on the 20th; if the due date is a weekend or holiday, payment is due the next business day; the late fee follows the stated business-day rule; the disconnection day is the 10th of the following month; payment must be received by 9:00 a.m. on that day to avoid cutoff. Full past-due balance and other fees are required before restoration, and a new deposit may be required if the old deposit was applied.
- Warning and notice protocol
- Smiley tells customers who do not receive a mailed bill to call or visit City Hall to determine the amount owed. The reviewed current page does not specify a separate delinquency notice cadence, automated calls/texts, colored paper, or door-hanger protocol.
- Reconnection costs
- $30 reconnect fee per visit under the October 2024 rate schedule. Restoration after nonpayment requires the full balance, the current late fee, the reconnect fee, and a new $250 deposit if the original deposit was applied; no separate after-hours amount is published.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Smiley Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.