Payment channels

Pay City of Southlake Water Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Payments. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed Southlake material identifies Customer Service at 817-748-8051 but does not expose a dedicated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No Southlake text-to-pay keyword or enrollment workflow was verified.

Mail-in address

City of Southlake Water Utilities, 1400 Main Street, Suite 200, Southlake, TX 76092; customers should use the remittance address printed on the monthly bill if it differs.

Counters, drop boxes, and office hours

Customer Service, 1400 Main Street, Suite 200, Southlake, TX 76092, Monday through Friday, 8:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m. The reviewed payment information also describes online access and does not state a separate cash drop-box location.

Accepted digital instruments

What you can use online

Municipal Online Payments lists Visa, Mastercard, Discover, American Express, and eCheck. Southlake also offers free EFT/bank draft from a customer bank account and recurring card options through the portal.

2026 transaction pricing

Convenience fees

EFT/bank draft is free. The reviewed official terms do not state a card/eCheck convenience-fee amount; returned EFTs are subject to a $35 processing fee. A 10% late penalty applies to the outstanding balance after the due time.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Southlake Water Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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