Municipal Department
City of Southlake Water Utilities
Serving Southlake
Population served
31,576 people (EPA SDWA queue estimate for TX2200075)
State system code
FIPS 48
Billing frequency
Monthly; due dates are the 5th or 20th of the month depending on the account’s assigned billing cycle.
Provider briefing
How this utility’s billing works
City of Southlake Water Utilities operates as a municipal department serving Southlake. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as A dedicated this detail was not publicly posted. The reviewed 2026 customer terms explain monthly water, sewer, and garbage billing but do not expose the current residential water-rate table. The account may include City, Fort Worth, Trinity River Authority, and Republic Services pass-through charges.. Bills are generated monthly; due dates are the 5th or 20th of the month depending on the account’s assigned billing cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. The current residential rate table was not exposed in the reviewed official customer terms, so a defensible 6,000-gallon total could not be calculated without inventing a tariff.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer uses winter averaging: November, December, and January water usage is averaged each year, that average is applied to the sewer rate for the next nine months, and residential sewer consumption is capped at 10,000 gallons. Customers must have occupied the property during the averaging period to receive the average.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed terms describe Eye On Water leak-account requirements and sewer winter averaging but do not identify the water meter’s AMR/AMI technology or normal read schedule.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. Southlake directs non-emergency water taste, odor, and operations issues through Southlake Serves and lists 817-748-8051 for Customer Service, but the reviewed pages did not identify a dedicated 24/7 water-break hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Southlake
City of Southlake Water Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.