Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Southlake Water Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- No calendar-day grace period; payment is due by 5:00 p.m. on the date printed on the bill, and payments after that time are subject to penalty.
- Late-fee rules
- A 10% penalty is assessed on the outstanding balance after 5:00 p.m. on the due date. Customers receive at most one courtesy penalty waiver per rolling 12-month period. Returned EFTs may incur a $35 processing fee.
- Shut-off timeline
- Continued failure to pay may result in disconnection, but the reviewed Southlake terms do not state an absolute day-count timeline from missed due date to shutoff. After nonpayment disconnection, the outstanding balance must be paid in full and Customer Service schedules reconnection.
- Reconnection costs
- The terms state that payment before 5:00 p.m. permits same-day scheduling and payment after 5:00 p.m. schedules the next business day. A separate current standard or after-hours reconnection dollar fee was not verified.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Warning and notice protocol
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Southlake Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX2200075) ↗
Search the federal drinking-water database using public water system ID TX2200075.