Payment channels

Pay City of Temple Utility Business Office / Water and Wastewater Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as AuthorityPay. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Temple's official current portal provides online account payment, but the public City pages do not publish a separate automated IVR payment number. Utility Business Office customer service is (254) 298-5616; water system issues use (254) 298-5611 during business hours and (254) 217-4153 after hours.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Temple's public utility-payment pages do not publish a text-to-pay keyword, short code, or SMS enrollment flow.

Mail-in address

City of Temple Utility Business Office, 401 N. 3rd Street, Temple, TX 76501. The public pages should be checked for the exact remittance line on the current bill before mailing checks or money orders.

Counters, drop boxes, and office hours

The Utility Business Office is listed at 401 N. 3rd Street, Temple, TX 76501, with utility-billing service generally handled during weekday business hours. The public portal and City contact materials do not provide a complete current list of cashier windows, drop boxes, payment-center addresses, accepted desk instruments, or exact 2026 counter hours; customers should call (254) 298-5616. City bill payment can also be made through the official web portal.

Accepted digital instruments

What you can use online

AuthorityPay provides online account login and payment; the public current portal does not display a complete 2026 list of card brands, e-check rules, mobile wallets, or bank-draft options. Temple customers should use the instruments presented after authentication and confirm any processing amount before submission.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Temple's current public portal and utility-payment pages do not publish the 2026 online card, e-check, or wallet convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Temple Utility Business Office / Water and Wastewater Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →