City of Temple Utility Business Office / Water and Wastewater Utility

Provider briefing

How this utility’s billing works

City of Temple Utility Business Office / Water and Wastewater Utility operates as a municipal department serving Temple and City-served communities in the Temple-Belton area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Uniform volumetric rate above a fixed meter-size charge. The City's adopted 2024 Water Conservation Plan, still the public rate reference, lists a 3/4-inch base charge of $11.75 and a straight volumetric rate of $3.20 per 1,000 gallons above 2,000 gallons; larger meters have higher base charges. Temple's drought plan can apply conservation allocations and escalating wholesale surcharges, while the City evaluates rates periodically.. Bills are generated monthly. temple's utility budget states that the metering department oversees monthly water-meter reads for billing accuracy, and temple's utility portal describes the municipal bill as a monthly utility bill., and a typical residential cost reference is Using the published 3/4-inch schedule, 5,000 gallons is approximately $11.75 plus three $3.20 units, or $21.35 for water before wastewater, sanitation, drainage, and other charges. At 7,000 gallons the water component is about $27.75. Temple's public customer guidance identifies a 6,000-gallon starting wastewater basis for new customers, historically about $38 in the public service guidance, so a water-plus-wastewater planning subtotal is roughly $59-$66 before solid waste and other bill components; the current account-specific sewer schedule should be confirmed with the Utility Business Office.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Temple bills wastewater with water service. Public customer guidance states that a new customer without an established Winter Quarter Average is initially billed using 6,000 gallons until sufficient usage history exists; the public rate material does not expose the complete FY2026 residential sewer base, volumetric rate, cap, or exact winter months. The Temple-Belton wastewater treatment plant serves approximately 75% of the City's water-system service area and is co-owned by Temple and Belton and operated by the Brazos River Authority. Customers should request the current residential sewer formula from Utility Billing.

Meter and infrastructure notes

The FY2026 City budget states that the Metering department oversees monthly water-meter reading for billing accuracy, maintains meters to American Water Works Association standards, repairs meter leaks and boxes, performs accuracy tests, and handles connections/disconnections including delinquent accounts. The public material does not identify a specific AMR/AMI vendor or promise hourly transmission; the documented schedule is monthly reading with field meter staff.