Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Tyler's live InvoiceCloud system provides email and text reminders with quick-pay links and a Pay-by-Text option. Customers should create or sign into a MyTylerUtilities.com profile, verify the account and mobile number, and opt into the text-payment/reminder feature in the profile; the City has not published a public keyword, short code, or standalone enrollment SMS number. Existing autopay customers must re-enroll in InvoiceCloud and should cancel the old Paymentus autopay after the new enrollment succeeds. Text reminders are a payment convenience, not a substitute for the customer's duty to pay by the printed due date.
Mail-in address
City of Tyler Water, P.O. Box 336, Tyler, Texas 75710. Customers should include the account number or bill stub with a check or money order so the Water Business Office can apply the remittance correctly.
Counters, drop boxes, and office hours
The Tyler Water Utilities Business Office is at 511 W. Locust St., Tyler, TX 75702, open Monday through Friday 8:00 a.m.-4:00 p.m. except holidays. A drive-through kiosk on the west side of that building is available 24 hours a day, seven days a week; it accepts debit/credit cards, cash, checks, and money orders, but does not dispense change for cash. The City also operates a drop box in front of 511 W. Locust St. and a second drop box in the Rice Road Brookshire's parking lot near the mailboxes; both are emptied at 8:00 a.m. Monday-Friday, checks and money orders only, and no cash should be left. Authorized offsite payment locations received by the City the next business day include D&N Grocery (1007 W. Bow St.), Eagle Exxon Tyler (215 W. Martin Luther King Jr. Blvd.), Express Food Mart (2002 E. Gentry Pkwy.), Express Stop (1204 W. Gentry Pkwy.), Fast Stop #101 (2700 WNW Loop 323), Fuel N Food (16408 E. State Hwy 64), Hot Spot #8 (1707 E. Front St.), Lynch's Food Store (3400 E. 5th St.), Mr. JS Furniture (2710 E. Gentry Pkwy.), Multi Mart (6393 Paluxy Dr.), Fuel Spot (10449 N. US Hwy 69), Shiloh Food Store (2524 Shiloh Rd.), SSA Super Food Mart (2030 W. Gentry Pkwy.), Wally's Grocery and Deli (302 W. Martin Luther King Jr. Blvd.), and Woody Weaver Pharmacy (2726 W. Gentry Pkwy.).