Payment research · dataset 2026.08
Payment options for City of Tyler Water Utilities (TWU) / Water Business Office
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud (new portal launched June 24, 2026); Paymentus remains an official fallback while some accounts are migrated, at https://ipn2.paymentus.com/cp/tytu
- Phone payment number
- (903) 531-1230, select Option 1 for automated debit-card, credit-card, or e-check payment 24 hours a day, 365 days a year. Paymentus also publishes (833) 241-1675 as its transition-period payment number.
- Pay-by-text
- Tyler's live InvoiceCloud system provides email and text reminders with quick-pay links and a Pay-by-Text option. Customers should create or sign into a MyTylerUtilities.com profile, verify the account and mobile number, and opt into the text-payment/reminder feature in the profile; the City has not published a public keyword, short code, or standalone enrollment SMS number. Existing autopay customers must re-enroll in InvoiceCloud and should cancel the old Paymentus autopay after the new enrollment succeeds. Text reminders are a payment convenience, not a substitute for the customer's duty to pay by the printed due date.
- Mail-in payment address
- City of Tyler Water, P.O. Box 336, Tyler, Texas 75710. Customers should include the account number or bill stub with a check or money order so the Water Business Office can apply the remittance correctly.
- In-person payment
- The Tyler Water Utilities Business Office is at 511 W. Locust St., Tyler, TX 75702, open Monday through Friday 8:00 a.m.-4:00 p.m. except holidays. A drive-through kiosk on the west side of that building is available 24 hours a day, seven days a week; it accepts debit/credit cards, cash, checks, and money orders, but does not dispense change for cash. The City also operates a drop box in front of 511 W. Locust St. and a second drop box in the Rice Road Brookshire's parking lot near the mailboxes; both are emptied at 8:00 a.m. Monday-Friday, checks and money orders only, and no cash should be left. Authorized offsite payment locations received by the City the next business day include D&N Grocery (1007 W. Bow St.), Eagle Exxon Tyler (215 W. Martin Luther King Jr. Blvd.), Express Food Mart (2002 E. Gentry Pkwy.), Express Stop (1204 W. Gentry Pkwy.), Fast Stop #101 (2700 WNW Loop 323), Fuel N Food (16408 E. State Hwy 64), Hot Spot #8 (1707 E. Front St.), Lynch's Food Store (3400 E. 5th St.), Mr. JS Furniture (2710 E. Gentry Pkwy.), Multi Mart (6393 Paluxy Dr.), Fuel Spot (10449 N. US Hwy 69), Shiloh Food Store (2524 Shiloh Rd.), SSA Super Food Mart (2030 W. Gentry Pkwy.), Wally's Grocery and Deli (302 W. Martin Luther King Jr. Blvd.), and Woody Weaver Pharmacy (2726 W. Gentry Pkwy.).
- Digital payment methods
- Current City materials identify debit cards, credit cards, ACH/e-check, Apple Pay, Google Pay, saved-payment AutoPay, and InvoiceCloud Pay-by-Text/quick-pay links. The official Paymentus transition portal also displays Visa, Mastercard, Discover, electronic check, PayPal, PayPal Credit, and Venmo; availability of those legacy wallet choices may vary while accounts move to InvoiceCloud. Tyler also supports paperless billing and bank-draft AutoPay, with checking-account enrollment through the City's Bank Draft Form.
- Online convenience fees
- The City of Tyler states in its 2026 InvoiceCloud launch notice that it continues to cover transaction fees for digital payment methods, so customers are not charged an additional online convenience surcharge. No contrary current Tyler fee is published; returned payments and delinquency-related fees remain separate charges.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | No | 25% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Tyler Water Utilities (TWU) / Water Business Office public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- ipn2.paymentus.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.