Independent directory · evidence, sources, and research gaps shown
US Water Bill PayIndependent U.S. utility directory
Search
← Utility research profile

Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Tyler Water Utilities (TWU) / Water Business Office

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
No separate grace-period day count is published. The due date printed on the monthly bill is the payment deadline; the February 2026 service agreement says failure to pay on time may result in late fees and/or termination, and the current fee schedule charges a late-notice fee when a late notice is generated.
Late-fee rules
The current published Tyler fee schedule does not state a percentage late penalty. It lists a $15 late-notice fee when the notice is generated, a $50 delinquent-disconnection fee, a $35 returned-payment fee, and a $50 same-day expedited fee. A customer remains responsible for the full past-due balance and all applicable charges; the service agreement also permits Tyler to deny a new account or transfer until past-due amounts on a prior account are paid.
Shut-off timeline
The current City code permits Tyler to disconnect water and/or sewer when a bill is not paid when due, but it does not publish one universal calendar day count from the due date to physical shutoff. The customer must pay the full delinquent amount and the applicable disconnect/restoration fee before service is restored. A sewer disconnection also carries a hearing opportunity under the code, so a customer disputing the basis should contact the Water Business Office promptly rather than rely on an assumed grace period.
Warning and notice protocol
Tyler's public fee schedule identifies a $15 late-notice charge when a late notice is generated, while the service agreement warns that nonpayment can lead to termination. The current publicly accessible code and billing pages do not specify a fixed sequence of automated calls, texts, door hangers, colored notices, or a guaranteed number of days before the shutoff date. Customers should monitor mailed or paperless notices, maintain current contact information, and call (903) 531-1230 immediately if an account is disputed or an agency payment is pending; InvoiceCloud text reminders are payment notices, not a guaranteed statutory shutoff warning.
Reconnection costs
After a delinquent disconnect, Tyler requires the full past-due balance plus the $50 delinquent-disconnection fee before restoring service. The current fee schedule separately lists a $50 after-hours turn-on/off fee and a $50 same-day expedited fee; a standard new connection is also $50. A $25 return-trip fee applies when staff must return because water was running or the customer was unavailable at activation. Tyler does not publish a separate regular-hours reconnection amount beyond the delinquent fee or a different weekend restoration tariff, so customers should confirm the exact total with the Water Business Office before paying.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

Read the methodology →Report a correction →