Municipal Department
City of Tyler Water Utilities
Serving Tyler and Tyler Water Utilities service area
Population served
107,000
State system code
FIPS 48
Billing frequency
Monthly. Tyler Water Utilities describes fixed monthly base rates, monthly consumption and monthly bills; the combined bill may also include wastewater, stormwater, solid waste and regulatory charges.
Provider briefing
How this utility’s billing works
City of Tyler Water Utilities operates as a municipal department serving Tyler and Tyler Water Utilities service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size monthly water base charge plus increasing-block consumption price per 1,000 gallons, separate sewer base/consumption and a regulatory-compliance fee. The current rate sheet effective October 1, 2025, still supplies the published 2026 planning rates: inside-city 5/8-inch base $18.30; water $3.18 per 1,000 gallons for 0-2,000 and $3.41 for 2,000-25,000 gallons; outside-city rates are higher.. Bills are generated monthly. tyler water utilities describes fixed monthly base rates, monthly consumption and monthly bills; the combined bill may also include wastewater, stormwater, solid waste and regulatory charges., and a typical residential cost reference is Approximately $167 per month for inside-city water and sewer at 6,000 gallons before solid-waste charges: about $38 water, $102 sewer and the $26.17 regulatory-compliance fee effective January 1, 2026. Tyler's combined household bill can be higher because the City also bills trash, recycling, stormwater, road-maintenance and other applicable services.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Tyler sewer has a fixed monthly base based on meter size and water usage plus a wastewater consumption charge based on gallons used. Under the current rate sheet, a typical 5/8-inch inside-city sewer base is $84, with $3.48 per 1,000 gallons for the first 2,000 and $2.89 from 2,000 to 1,000,000 gallons; it is directly tied to metered water rather than a winter average.
Meter and infrastructure notes
Tyler's base-rate description includes meter reading and maintenance, and bills are monthly, but the current public pages do not identify an AMR/AMI vendor or transmission interval. Customers can view usage history in the new InvoiceCloud account and request a meter recheck; one recheck is free within a 12-month period and additional fees may apply.
Emergency water support
Report a leak or water emergency
(903) 531-1285 during business hours for water main breaks/service-center emergencies; (903) 597-6541 after hours, weekends and holidays at the Golden Road Water Treatment Plant.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Tyler and Tyler Water Utilities service area
City of Tyler Water Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.