Payment research · dataset 2026.08
Payment options for City of Tyler Water Utilities
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud, launched June 24, 2026; legacy Paymentus fallback is https://ipn2.paymentus.com/cp/tytu during the migration.
- Phone payment number
- (903) 531-1230, select option 1 for 24/7/365 debit-card, credit-card or e-check payment. The legacy Paymentus fallback number is (833) 241-1675; customer-service representatives cannot manually process phone payments.
- Pay-by-text
- Tyler's June 2026 InvoiceCloud migration adds text reminders with quick-pay links and pay-by-text options. Customers create a profile at MyTylerUtilities.com, verify the account and follow the portal's SMS enrollment/confirmation prompts; the City does not publish a local keyword or shortcode. Standard carrier messaging rules may apply, while the City says it is covering digital transaction fees.
- Mail-in payment address
- City of Tyler Water, P.O. Box 336, Tyler, TX 75710. Include the account number and bill stub; the City advises keeping the account at a zero balance when enrolling in AutoPay to avoid delays or disconnection.
- In-person payment
- Tyler Water Utilities Business Office, 511 W. Locust Street, Tyler, Texas, Monday-Friday 8:00 a.m.-4:00 p.m. A west-side drive-through kiosk is available 24/7 and accepts cash, checks and debit/credit cards, but does not dispense change for cash. Two check/money-order drop boxes are at the Water Office and the Rice Road Brookshire's parking lot; many authorized retail locations also accept payments and post them the next business day.
- Digital payment methods
- InvoiceCloud/MyTylerUtilities online card payment, AutoPay from checking or credit/debit card, 24/7 phone debit/credit/e-check, legacy Paymentus, Apple Pay, Google Pay and tap-to-pay at the Water Business Office. In-person options include cash, check, money order and card.
- Online convenience fees
- $0 City-paid digital transaction fee under the June 24, 2026 InvoiceCloud launch announcement. Retail in-store payment options may carry a separate processor charge; the live checkout controls any third-party charge.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Tyler Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- ipn2.paymentus.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.