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Payment research · dataset 2026.08

Payment options for CITY OF TYLER

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

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Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Invoice Cloud (new 2026 portal); Paymentus remains the City-listed fallback payment provider during the transition
Phone payment number
903-531-1230, select Option 1 for the City payment system, available 24 hours a day, 365 days a year for debit card, credit card, or e-check payments. The transition notice also lists the Paymentus fallback number 833-241-1675.
Pay-by-text
Tyler launched Invoice Cloud in June 2026 with email and text reminders containing quick-pay links and a pay-by-text option. Customers create or access a MyTylerUtilities.com profile, then follow the portal prompts to manage notifications and saved payment preferences. The City does not publish a text keyword or SMS short code on its utility page.
Mail-in payment address
City of Tyler Water, P.O. Box 336, Tyler, TX 75710. The official utility page lists this as the mailing address for bill payments; customers should use the remittance instructions and account information on the statement.
In-person payment
Tyler Water Utilities Business Office, 511 W. Locust St., Tyler, TX 75702, Monday through Friday 8:00 AM to 4:00 PM except holidays. The west-side drive-through kiosk operates 24 hours a day, seven days a week; it accepts cash without dispensing change, along with cards, checks, and money orders. Two drop boxes accept checks or money orders: the main box at 511 W. Locust and a second box in the Rice Road Brookshires parking lot near the mailboxes. Both are emptied at 8:00 AM Monday through Friday, and payments deposited after that time post the next business day. Tyler also lists numerous authorized offsite payment merchants whose payments are received the next business day.
Digital payment methods
The current Invoice Cloud announcement lists debit and credit cards, checking-account or card Auto Pay, e-check, Apple Pay, Google Pay, tap-to-pay, and text-linked quick payment. Tyler also supports multiple-account management in one portal login. The legacy/current utility page lists debit card, credit card, and e-check phone payments.
Online convenience fees
The City of Tyler states that it will continue covering transaction fees for digital payment methods in the new Invoice Cloud system, so no online card, wallet, or e-check convenience fee is published for 2026. Separate utility charges still apply for connection, late notice, delinquent disconnection, returned payment, and other service actions.

Directory comparison

Payment-information visibility

MeasureThis providerTexasNational index
Usable payment URL identifiedYes73%73%
Fee or no-fee amount disclosedNo25%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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