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Delinquency research · dataset 2026.08

Shut-off and delinquency information for CITY OF TYLER

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Late-fee rules
The current fee schedule lists a $15 late-notice fee when a Late Notice is generated, a $50 delinquent-disconnection fee, and a $35 returned-payment fee. The current City service agreement warns that untimely payment may result in late fees and termination. The schedule also lists a $25 meter recheck fee with one free recheck in a 12-month period, a $25 return-trip/additional-daytime-trip fee, and a $50 meter-testing fee.
Shut-off timeline
The Tyler code states that if a bill is not paid when due, the City may turn off or disconnect water and/or sewer, and service is not restored until the delinquent amount and restoration-related fee are paid. The current public code and service agreement do not publish an exact day-count sequence from the due date through notice, field order, and physical shutoff.
Warning and notice protocol
The fee schedule confirms a $15 charge when a Late Notice is generated, but the City does not publicly specify the number of warning notices, mailing cadence, automated call or text sequence, door hanger, or final-disconnection interval. The service agreement states that failure to pay on time may lead to late fees and service termination, and the code provides a hearing opportunity before a sewer discontinuance.
Reconnection costs
$50 delinquent-disconnection fee is listed for restoration following delinquency. A separate $50 after-hour turn-on/off fee applies to after-hours service actions, while a $25 return-trip/additional-daytime-trip fee may apply when another daytime visit is required. Tyler does not publish a single combined standard-hours reconnection price beyond these separate charges.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Grace period

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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