Payment research · dataset 2026.08
Payment options for City of Waco Water Utility / MyWaco Central
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- SpryPoint (MyWaco Account; branded customer portal launched October 2025)
- Phone payment number
- (254) 299-2489 / 299-CITY, 24/7 automated customer and payment line; phone payments accept Visa, Mastercard, and Discover.
- Mail-in payment address
- MyWaco Central, PO Box 2649, Waco, TX 76702-2649.
- In-person payment
- MyWaco Central drive-thru, 425 Franklin Avenue, Waco, TX 76701, Monday through Friday 7:30 a.m. to 5:30 p.m. The City lists H-E-B payment locations at 9100 Woodway Drive, 1301 Wooded Acres Drive, 801 North IH-35, 1821 South Valley Mills Drive, and 3801 North 19th Street; current official material does not publish individual H-E-B hours. Payment by phone and the official portal remain available 24/7.
- Digital payment methods
- Visa, Mastercard, and Discover for phone payment. MyWaco Account accepts the customer's configured payment methods and supports AutoPay, but current public pages do not enumerate whether ACH, e-check, digital wallets, or PayPal are enabled.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | No | 25% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Waco Water Utility / MyWaco Central public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.