Payment channels

Pay City of Waco Water Utility / MyWaco Central

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SpryPoint (MyWaco Account; branded customer portal launched October 2025). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(254) 299-2489 / 299-CITY, 24/7 automated customer and payment line; phone payments accept Visa, Mastercard, and Discover.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Current MyWaco public pages publish 24/7 portal access, AutoPay, personalized usage reports, and leak alerts, but no text-to-pay keyword, short code, or SMS enrollment steps.

Mail-in address

MyWaco Central, PO Box 2649, Waco, TX 76702-2649.

Counters, drop boxes, and office hours

MyWaco Central drive-thru, 425 Franklin Avenue, Waco, TX 76701, Monday through Friday 7:30 a.m. to 5:30 p.m. The City lists H-E-B payment locations at 9100 Woodway Drive, 1301 Wooded Acres Drive, 801 North IH-35, 1821 South Valley Mills Drive, and 3801 North 19th Street; current official material does not publish individual H-E-B hours. Payment by phone and the official portal remain available 24/7.

Accepted digital instruments

What you can use online

Visa, Mastercard, and Discover for phone payment. MyWaco Account accepts the customer's configured payment methods and supports AutoPay, but current public pages do not enumerate whether ACH, e-check, digital wallets, or PayPal are enabled.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Current published exact fee; Waco's official pages warn against Doxo and other third-party services but do not expose a separate 2026 online-card percentage or flat convenience fee. Confirm the current fee at checkout or with (254) 299-2489.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Waco Water Utility / MyWaco Central and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →