City of Waco Water Utility / MyWaco Central
City of Waco municipal water, wastewater, solid waste, drainage, and street-maintenance utility service area
Population reference
140,113 population estimate base (Census QuickFacts V2025) and 138,486 residents in the 2020 Census; the record uses the city population as the public proxy for the City of Waco Water Utility service population.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly; utility rates and drainage/street fees are monthly, and the portal provides recurring bill and payment management.
- Rate structure
- Increasing block tiers effective January 1, 2026. For a 3/4-inch inside-city residential meter, the base charge is $16.50; volumetric tiers are 0–3,000 gallons at $3.47 per thousand gallons, 3,001–8,000 at $4.36, 8,001–15,000 at $6.95, 15,001–25,000 at $9.03, and over 25,000 at $12.16. Outside-city values are higher.
- Residential cost reference
- The City's FY2026 property-owner impact statement reports a $142.02 average combined utility bill per month, based on 8,000 gallons of water and 5,000 gallons of wastewater and including water, sewer, solid waste, drainage, and street maintenance. For 5,000 gallons inside the city with a 3/4-inch meter, water is approximately $35.63; uncapped wastewater is $61.83; adding FY2026 drainage of $5.55, street maintenance of $4, and solid waste of $21.93 gives approximately $128.94 if the full 5,000-gallon sewer use is billed. At 7,000 gallons, water is about $44.35 and uncapped sewer about $75.77, producing approximately $151.60 with those fixed charges. The winter-average sewer cap can lower the actual sewer amount.
- Wastewater and sewer calculation
- Inside-city wastewater has a $26.98 base charge plus $6.97 per thousand gallons. Waco uses a winter average based on water consumption billed in December, January, and February and caps wastewater usage by that average. If there is no water history or the account is new, the default winter usage is 6,000 gallons; when current actual use is lower than the average, the lower amount is charged.
- Meter reading
- Waco uses Advanced Metering Infrastructure to read more than 40,000 meters. Digital hardware and software provide interval data and continuous remote communications; Hi-Lo reports flag unusual reads for verification before billing. MyWaco provides personalized usage reports and leak alerts, but the current public page does not state a universal hourly interval or exact monthly reader route.
- New-account deposit
- The residential security deposit is based on previous account and/or credit history and typically ranges from $0 to $300. A new residential first bill adds a $50 service fee and a $20 solid-waste administration fee. Current public pages do not publish a deposit-waiver or refund interval.
- Activation or transfer fee
- New residential service requires government ID and Social Security number, generally takes about one business day to set up, and adds a $50 service fee plus a $20 solid-waste administration fee on the first bill. A transfer adds a $50 service charge on the first bill at the new address; the existing deposit and outstanding balance transfer.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Waco Water Utility / MyWaco Central public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.