Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Waxahachie Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The current ordinance provides that payment is due 14 days after the billing date; when that date falls on a weekend or holiday, payment is due the next business day. The City's cycle schedule determines the printed due date.
- Late-fee rules
- A $10 penalty is added when the account is not paid under the ordinance's 14-day due-date rule. An account with a balance due greater than $146 becomes subject to disconnection 21 days after the billing date; all past-due amounts and applicable cutoff or reconnection charges must be paid before service is restored.
- Shut-off timeline
- The standard progression is billing date, payment due 14 days later, and potential disconnection at 21 days after billing for an account whose balance exceeds $146. The current ordinance provides for a $47 cutoff fee and permits a deposit requirement before reconnection. The portal warns customers scheduled for disconnection or already disconnected to pay the full past-due balance and fees and then contact Utility Billing for same-day restoration; scheduling a future payment or AutoPay does not remove late or cutoff fees.
- Warning and notice protocol
- The current portal displays a cutoff warning tied to the account's disconnect status and tells customers to pay the full past-due balance and all fees, then contact Utility Billing. The reviewed City pages and ordinance do not specify whether warnings are delivered by automated calls, text messages, colored mailers, door hangers, or a fixed number of mailed notices, so the exact legal-notice channel is not publicly documented pending confirmation.
- Reconnection costs
- The current ordinance imposes a $47 cutoff fee before reconnection and a $47 return reconnection fee during working hours when service has been reestablished but no one is on site and the meter registers use, requiring another trip. An older official City packet lists a $74 after-hours meter-technician callout, while a current temporary-service form lists a $45 return connection charge in its specific context. The current delinquency-specific after-hours differential is not published; confirm the amount before requesting night or weekend restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Waxahachie Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0700008) ↗
Search the federal drinking-water database using public water system ID TX0700008.