Payment research · dataset 2026.08
Payment options for City of Wichita Falls Utility Billing and Collection Division
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Tyler Technologies Municipal Online Services / Utilities Access. The City’s current billing page also exposes a separate Tyler Munis Self Service payment link and a Sensus MyH2O customer-usage portal.
- Phone payment number
- The current Utility Billing page lists the 24/7 automated payment number as 877-281-0607 and requires the Utility Account number and Customer ID from the bill. A City announcement for the April 7, 2025 Utilities Access transition listed 888-421-9508 instead; customers should use the number displayed on the current bill or current official billing page because the transition notice and live page differ.
- Pay-by-text
- No bill-payment-by-text enrollment, keyword, or SMS checkout workflow is published on the reviewed current City utility pages. Customers can subscribe to the City’s general Notify Me email/SMS alerts and can set usage alerts in MyH2O, but those are notifications rather than a text-to-pay service.
- Mail-in payment address
- Utility Collections, P.O. Box 1440, Wichita Falls, TX 76307-7532. This remittance address is printed on the City’s official payment-options document and service-initiation form; use the payment stub’s address if it differs from an older form.
- In-person payment
- Utility Collections is at 1300 7th Street, 6th Street entrance, Wichita Falls, TX 76301, Monday through Friday 8:00 a.m.–5:00 p.m.; the current page directs customers there to establish service and pay the deposit. The City’s payment-options material also identifies a drive-through window accessed from Broad Street and a night depository/drop-off kiosk at the office. Official notices describe cash, check, money-order, and card payment channels, while the current page does not publish a complete desk-by-desk list of additional satellite counters.
- Digital payment methods
- The City supports credit/debit-card payments through its online portals and 24/7 IVR, bank-draft/ACH-style payment arrangements, and online account/e-statement access. Official payment material specifically identifies Visa and MasterCard for residential customers; the current checkout page controls the final card-brand and electronic-check options.
- Online convenience fees
- The current City rate-and-fee ordinance lists a $3.40 credit-card convenience fee per transaction. A City April 7, 2025 Utilities Access announcement instead described a 3.5% service fee with a $2.50 minimum. Because both are official but date/version-specific public notices, customers should rely on the amount displayed at checkout and retain the receipt; no separate current electronic-check fee was found on the reviewed pages.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Wichita Falls Utility Billing and Collection Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (TX2430001) ↗
Search the federal drinking-water database using public water system ID TX2430001.