City of Wichita Falls Utility Billing and Collection Division
Wichita Falls and the City of Wichita Falls retail water, wastewater, refuse, and stormwater service area in Wichita County
Population reference
EPA-derived PWS TX2430001 (CITY OF WICHITA FALLS) serves approximately 102,316 people in current SDWIS-derived public records. The City’s current AMI materials also identify approximately 34,000 retail meters and the Water Distribution page reports more than 35,000 active meters, so the customer-meter count and population estimate represent different measures.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The City FAQ states that utility bills are due approximately 15 days after the billing date; the billing page handles recurring water, sewer, refuse, and related municipal charges.
- Rate structure
- Increasing block tiers measured in 100-cubic-foot consumption units, with 100 cubic feet equal to 748 gallons. For a residential 3/4-inch meter, the current table shows a $20.64 monthly base, then $4.19 per 100 cubic feet for the first 200 cubic feet, $4.40 for the next 800, $4.60 for the next 1,000, $5.03 for the next 2,000, $5.31 for the next 2,000, and $5.63 above 6,000 cubic feet.
- Residential cost reference
- Using the current 3/4-inch residential base and an illustrative 6,000-gallon month (about 8 hundred-cubic-foot units), water is approximately $55.42 before other municipal charges: $20.64 base plus two units at $4.19 and six units at $4.40. If the winter-average sewer usage is also about 8 units, sewer is approximately $24.83 ($8.67 minimum plus eight units at $2.02), making water plus sewer roughly $80.25 before sanitation, stormwater, tax, and any payment fee. Actual totals vary with meter size, billed consumption, winter averaging, and the other charges shown on the bill.
- Wastewater and sewer calculation
- Residential sewer is calculated from the customer’s average monthly water usage billed in January, February, and March and that winter average is used for the April-through-following-March sewer year. The current residential sewer schedule lists an $8.67 minimum at zero consumption and $2.02 per 100 cubic feet of sewer volume; the City bill separately shows water, sewer, sanitation, tax, and stormwater components.
- Meter reading
- Wichita Falls uses fixed-network Advanced Metering Infrastructure rather than routine manual meter reading. City AMI materials describe two-way communication between transceiver-equipped meters and strategically located base stations, transmission of readings, meter identity, operating status, and alarms at regular intervals, encrypted data, and customer access to daily consumption in one-hour increments through the customer portal. The project covers roughly 34,000 retail meters and is intended to reduce estimated bills and support usage alerts; staff still visit for maintenance, verification, and emergencies.
- New-account deposit
- Current City billing information requires identification and a deposit before a new account is established. The residential single-family deposit is $102.00; a multi-family dwelling served by one meter is $76.50 per unit; the minimum low-use business deposit is $112.00 and may be as high as twice the average monthly bill; sprinkler meters are $76.50; and other business deposits are calculated from comparable use and current water, sewer, and refuse rates. The reviewed current page does not state a credit-check waiver or an automatic on-time refund schedule; customers should ask Utility Collections about account-specific deposit disposition.
- Activation or transfer fee
- The current public Utility Billing page does not list a separate activation or account-transfer fee. Establishing service requires identification and the applicable deposit at 1300 7th Street; the City’s application materials instruct applicants to submit the completed form, identification, and deposit. Any current turn-on, transfer, or field-service charge should be confirmed with Utility Collections at 940-761-7414 before scheduling.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Wichita Falls Utility Billing and Collection Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX2430001) ↗
Search the federal drinking-water database using public water system ID TX2430001.