Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Wichita Falls Utility Billing and Collection Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Approximately 15 days from the billing date to the stated due date. The City FAQ says the balance becomes delinquent if it is not paid by that due date; it does not describe an additional grace period after the due date.
- Late-fee rules
- Any unpaid balance after the due date is subject to a 5% late penalty under the City’s Utility Billing FAQ. The FAQ does not state a minimum late charge, compounding rule, or exemption process, so the bill and current ordinance control for account-specific calculations.
- Shut-off timeline
- Bills are due approximately 15 days after billing. If the first bill remains unpaid when the second bill is issued, the account receives a PAST DUE notice; after the due date of that past-due bill, the account can be disconnected. The public FAQ does not give a fixed calendar-day count from that second due date to the field shutoff. A $30 disconnect fee applies once service is disconnected, and payment of that fee leads to reconnection the next business day.
- Warning and notice protocol
- The City FAQ identifies the past-due notation on the subsequent bill as the published warning protocol. It does not document a separate pink notice, door hanger, automated call sequence, or text-warning sequence. Customers should contact Utility Collections at 940-761-7414 before the past-due bill’s due date to resolve the account or ask about a payment arrangement.
- Reconnection costs
- The current Utility Billing FAQ states that a $30.00 disconnect fee is charged after nonpayment and that paying it reconnects the account on the next business day. The reviewed current public pages do not publish a separate after-hours delinquency-reconnection price; emergency water shutoff/turnoff requests are handled through Utility Collections during business hours and Water Distribution at 940-761-4333 after 5 p.m.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Wichita Falls Utility Billing and Collection Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX2430001) ↗
Search the federal drinking-water database using public water system ID TX2430001.