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Delinquency research · dataset 2026.08

Shut-off and delinquency information for College Station Utilities (CSU) Water and Wastewater / Utility Customer Service

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
No separate grace period is published. The utility ordinance requires payment by the due date printed on the bill; payments received after the due date incur a 10% penalty on current monthly charges, with the ordinance's general minimum charge of $3.00. The current customer-facing pages do not give a universal calendar-day count from bill mailing to the due date beyond the statement's printed deadline.
Late-fee rules
Payments after the printed due date incur a 10% penalty on current monthly charges. The adopted disconnection fee schedule lists a $25 residential delinquent fee and a $150 commercial delinquent fee when service is disconnected for nonpayment and reconnection is requested. A returned check is $25, and a credit-card chargeback is $27.55. The City's public pages do not describe interest compounding or a separate recurring late-payment percentage beyond the 10% penalty.
Shut-off timeline
The current public College Station pages require payment by the printed due date and state that nonpayment can lead to disconnection, with a $25 residential delinquent fee when reconnection is requested. The current accessible City materials do not publish a fixed calendar sequence such as a universal number of days after due date, a door-hanger date, or an exact physical shutoff day. Customers should call Utility Customer Service at (979) 764-3535 immediately when a balance may become delinquent and obtain the account-specific cutoff and restoration amount.
Warning and notice protocol
The City publishes the due-date rule, the 10% late penalty, and the residential delinquent reconnection fee, but the current public utility pages do not expose a complete warning-notice sequence. No universal automated-call cadence, SMS delinquency keyword, door hanger, or fixed number of mailed notices is stated. Customers may use the Customer Portal and paperless billing for statement notifications and should keep account contact information current; outage TextPower notices are separate from collections.
Reconnection costs
The current fee schedule lists a $25 residential delinquent fee and $150 commercial delinquent fee when service is disconnected for nonpayment and reconnection is requested. The published utility ordinance also identifies a $30 after-hours service charge for service work between 5pm and 9pm. The current pages do not state a weekend/holiday restoration amount or a guaranteed restoration interval; customers should contact Utility Customer Service before paying and use the 24-hour dispatch line only for urgent water-service emergencies.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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