Relief research · dataset 2026.08
Leak adjustment and assistance information for Fort Worth Water Department
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- (817) 392-4477, available 24 hours a day for water emergencies by selecting option 1. Fort Worth specifically tells customers not to report emergencies through social media or ordinary email.
- Leak-adjustment policy
- Fort Worth publishes two formal high-use adjustment tracks. For a hidden water leak that was repaired, contact Water Customer Service within 60 days of the completed repair and submit the account number, property address, affected billing dates, repair date and description, plus a repair receipt or paid-in-full invoice. The request can be emailed to MyWaterAccount@FortWorthTexas.gov, faxed to (817) 392-8137 attn. Water Bill Adjustment, mailed to Fort Worth Water, Attn. Water Bill Adjustment, P.O. Box 870, Fort Worth, TX 76102, or delivered to 100 Fort Worth Trail. If eligible, up to two consecutive affected billing periods receive a credit equal to 50% of the difference above average use, calculated from the six months before the leak or comparable prior-year seasonal use; the account is ineligible for another leak repair adjustment for 12 months. A separate unexplained high-use adjustment is available for a single-family account holder with at least 13 months of history when one bill exceeds twice the comparable average in the prior three years; application is due within 60 days, the credit can be 50% of the excess for one bill, and another such adjustment is barred for 24 months. Pool filling, new landscaping, visible leaks, and missing repair documentation can disqualify an application.
- Utility assistance program
- Fort Worth offers payment arrangements for customers experiencing a temporary hardship and refers customers to community organizations that may pay eligible bills. The City advertises SmartRepair, which provides no-cost minor plumbing-leak repairs for eligible low-income homeowners, and SmartFlush, which provides free water-efficient toilets for qualifying customers. The public program pages do not state a universal recurring senior or disabled-veteran discount or one fixed customer-assistance cap. Life Support Dependent customers can register medical dependence on water through the City's physician certification process, but that status is a notification/protection record rather than a published bill-credit amount.
- State and federal aid connection
- Fort Worth works with local agencies and state/federal funding streams rather than publishing a single universal water-credit amount. Current City agreements reference HUD/HOPWA, Texas Veterans Commission funding, Texas Department of Housing and Community Affairs CEAP and CSBG, the Young Energy Donation Fund, and Fort Worth Water donation funding; qualifying agencies can pledge assistance to the customer account. A 2026 City agreement says the vendor must extend service up to 45 business days while an agency determines eligibility and restore or continue service after a qualifying pledge, subject to remaining balances and notice rules. Customers should call (817) 392-4477, contact 211 and local Community Action agencies, and ask which current TDHCA/CEAP, CSBG, HOPWA, veterans, or municipal water-donation program can issue a pledge. No fixed 2026 LIHWAP cap is stated on the public water pages.
Directory comparison
Public-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Leak policy identified | Yes | 58% | 35% |
| Utility assistance identified | Yes | 54% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Fort Worth Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.