Municipal Department
Fort Worth Water Department
Serving Fort Worth and 33 surrounding communities in the regional Fort Worth Water service area
Population served
Approximately 1.4 million people in Fort Worth and surrounding communities; the City's current annual-report materials also identify about 305,000 meters and more than 8,110 miles of water, wastewater, and reclaimed-water pipe.
State system code
FIPS 48
Billing frequency
Monthly. Fort Worth reads customer meters every business day in different parts of the city and issues monthly utility bills; the reading date may not match the calendar month.
Provider briefing
How this utility’s billing works
Fort Worth Water Department operates as a municipal department serving Fort Worth and 33 surrounding communities in the regional Fort Worth Water service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed meter charge plus increasing residential volume tiers priced per CCF, where one CCF equals 748.1 gallons. Effective January 1, 2026, inside-city residential water is $2.28/CCF for the first 6 CCF, $3.19/CCF for over 6 through 12 CCF, $4.29/CCF for over 12 through 24 CCF, and $5.37/CCF above 24 CCF. The 5/8-inch x 3/4-inch inside-city monthly service charge is $13.75; outside-city is $17.19. Commercial, industrial, irrigation, gas-well-drilling, and wholesale customers have separate schedules.. Bills are generated monthly. fort worth reads customer meters every business day in different parts of the city and issues monthly utility bills; the reading date may not match the calendar month., and a typical residential cost reference is At 5,000–7,000 gallons, a typical inside-city 5/8-inch residential customer uses approximately 6.68–9.36 CCF. Using the 2026 first two water tiers, the indicative water-only charge is about $29.00–$38.10 including the $13.75 fixed service charge. Adding inside-city wastewater at $4.30/CCF plus the $7.90 wastewater service charge produces an indicative combined water-and-wastewater range of roughly $65.60–$86.25 before stormwater, environmental, solid-waste, taxes, or other municipal charges. Fort Worth's actual sewer volume is controlled by the winter-quarter average, so the current bill can differ from this consumption illustration.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Fort Worth wastewater is billed from water consumption, with residential inside-city wastewater priced at $4.30/CCF in 2026 plus a $7.90 monthly service charge for a 5/8-inch x 3/4-inch meter; outside-city residential is $5.38/CCF plus $9.88. The City uses winter-quarter averaging: December, January, and February household water use is averaged to establish the monthly wastewater volume assessed during the upcoming year. Using less water during those winter months lowers the later sewer charge. Non-monitored commercial/industrial, monitored industrial pollutant loads, and master-metered multifamily properties are handled under different rules.
Meter and infrastructure notes
Fort Worth has exchanged customer meters for advanced metering infrastructure (AMI) with digital displays and radio transmitters. Encrypted readings are sent over a secure wireless network to create the bill, eliminating routine crew reads for AMI-equipped accounts. Customers can view prior-day water use in hourly increments and set continuous-flow/leak alerts through MyH2O; data is not real time and normally appears the following day. The City still describes monthly billing and a meter-reading operation that reads different portions of the city each business day, so the billing period may not align exactly with the calendar month.
Emergency water support
Report a leak or water emergency
(817) 392-4477, available 24 hours a day for water emergencies by selecting option 1. Fort Worth specifically tells customers not to report emergencies through social media or ordinary email.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Fort Worth and 33 surrounding communities in the regional Fort Worth Water service area
Fort Worth Water Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.