Payment research · dataset 2026.08
Payment options for Fort Worth Water Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Smart Energy Water (the MyH2O portal identifies Smart Energy Water as its platform provider)
- Phone payment number
- (817) 392-4477, automated payment system available 24 hours a day, 7 days a week; select option 2 for the automated payment prompts. Select option 1 for a 24/7 water emergency.
- Pay-by-text
- Fort Worth publishes SMS text notifications for new bills and account alerts through MyH2O, but it does not publish a text keyword or SMS reply-to-pay enrollment path. Register at the MyH2O portal or app, enable paperless billing/communication preferences, and choose email and/or SMS notifications; the portal's payment action still requires an online card or bank-draft transaction.
- Mail-in payment address
- Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Customers should use the return envelope and payment stub, make checks or money orders payable to Fort Worth Water Department, and never mail cash. The City separately lists P.O. Box 870, Fort Worth, TX 76102 for correspondence and bill-adjustment documentation.
- In-person payment
- Walk-in customer assistance is available at New City Hall, 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102, Monday through Friday 8:00 a.m.–5:00 p.m., excluding City holidays; the call center is open 7:00 a.m.–7:00 p.m. Monday through Friday. The City accepts cash, checks, money orders, Visa, Mastercard, Discover, American Express, and Visa/Mastercard-logo debit cards at the customer-service location. A 24-hour drop box is on the walkway in front of New City Hall and accepts only checks or money orders. Authorized Fidelity Express locations in Tarrant, Denton, Parker, Johnson, and Dallas counties accept cash only, charge a location-specific processing fee, and normally post the payment the next business day.
- Digital payment methods
- MyH2O web and mobile-app payments by Visa, Mastercard, Discover, American Express, Visa/Mastercard-logo debit card, ACH/electronic bank draft, recurring autopay, and one-time payment without registration. The portal also provides payment history and paperless-billing controls. Fort Worth's current FAQ says monthly water-bill card payments are free; the separate 2.5% fee applies to certain development and permitting services, not ordinary water-bill payments.
- Online convenience fees
- $0 for ordinary monthly Fort Worth Water bill payments by credit or debit card through the current MyH2O system, according to the City's current FAQ. A 2.5% card service fee beginning October 1, 2025 applies to specified development/permitting and impact-fee services, not ordinary monthly water-bill payments; Fidelity Express locations charge their own variable cash-processing fee.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Fort Worth Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.