Delinquency research · dataset 2026.08
Shut-off and delinquency information for Fort Worth Water Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due and payable within 21 days from the bill date under the City's published code language. The public customer pages do not state a separate universal grace period after that 21-day due date; customers should rely on the exact due date and disconnect notice printed on the account.
- Late-fee rules
- The current Fort Worth account-fee schedule lists a late payment charge of 10% of the past-due balance. A disconnect/lock/shutoff field charge is $20, and a broken lock is $25. Customers can contact the Water Contact Center to discuss payment arrangements; failure to comply with an agreed arrangement can result in disconnection. The City warns that payments at unauthorized cash locations may post late and can cause late charges or service disruption.
- Shut-off timeline
- Fort Worth bills are due within 21 days of the bill date. If the past-due balance remains unpaid, the account can receive the 10% late charge and a disconnect/lock/shutoff order with the $20 field fee. The public 2026 customer pages do not publish one universal calendar-day interval from due date to physical shutoff because the schedule is driven by account notices and applicable Texas utility procedures. Customers with pending interruption, a payment arrangement, or an existing shutoff must call (817) 392-4477 during business hours; an online payment alone should not be assumed to cancel a generated service order.
- Warning and notice protocol
- The utility communicates delinquency and service changes through monthly bills, bill inserts/messages, account email/SMS notifications when enabled in MyH2O, and the formal disconnect notice required for the account. Fort Worth asks customers to call the Contact Center if service is interrupted, pending interruption, or a payment arrangement is needed. The City's assistance agreements can extend service for up to 45 business days while a qualified agency determines eligibility, but that protection depends on an agency pledge and is not an automatic notice-period guarantee for every account.
- Reconnection costs
- The published 2026 fee schedule lists standard reactivation at $20, same-day reactivation at an additional $25, and same-day after-hours reactivation at an additional $50. A same-day request therefore carries the standard charge plus the same-day increment, and after-hours same-day service carries the standard charge plus the after-hours increment. The City also lists a $20 disconnect/lock/shutoff fee and $25 broken-lock fee. Meter activations are not performed on Saturdays, Sundays, or holidays.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Fort Worth Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.