Public Water Authority
MUSTANG SUD
Serving Aubrey and Mustang SUD regional service area
Population served
Approximately 110,826 people served by Mustang Special Utility District.
State system code
FIPS 48
Billing frequency
Monthly. Bills are mailed on the first of the month and are due on the 15th; payment must be received by 4:30 p.m. on the applicable deadline.
Provider briefing
How this utility’s billing works
MUSTANG SUD operates as a public water authority serving Aubrey and Mustang SUD regional service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed availability and sewer charges plus increasing block water-use rates per 1,000 gallons. Current 2026 base rates list a $33.83 water availability fee, a sewer charge of $62.14 under 8,000 gallons or $69.30 over 8,000, and water usage tiers of $3.31 for 0–3k, $4.64 for 3–9k, $5.79 for 9–15k, $7.05 for 15–23k, $10.78 for 23–31k, $13.74 for 31–40k, and $19.25 over 40k gallons. Franchise fees vary by city; Aubrey is listed at 8%.. Bills are generated monthly. bills are mailed on the first of the month and are due on the 15th; payment must be received by 4:30 p.m. on the applicable deadline., and a typical residential cost reference is For an Aubrey-area account using approximately 6,000 gallons, the published 2026 schedule implies about $119.82 before the Aubrey franchise fee: $33.83 water availability plus $62.14 sewer plus $9.93 for the first 3,000 gallons and $13.92 for the next 3,000. Applying the listed 8% Aubrey franchise fee produces roughly $129.41 before any TCEQ or other account-specific charge; other Mustang service cities have different franchise percentages.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Mustang’s current schedule bills sewer as a usage-band charge rather than a simple water-intake percentage: $62.14 when water use is under 8,000 gallons and $69.30 above 8,000. City/development-district franchise or drainage charges may be added separately, and Mustang notes it handles some partner-city charges on the bill.
Meter and infrastructure notes
Mustang states that it does not estimate the bill and that readings are monitored and collected by staff monthly. The reviewed FAQ does not name an AMR/AMI technology or publish a property-specific read calendar.
Emergency water support
Report a leak or water emergency
940-440-9561, the published Mustang SUD customer-service and outage/leak contact number. The public pages do not identify a separate 24/7 emergency line.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Aubrey and Mustang SUD regional service area
MUSTANG SUD is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.