Delinquency research · dataset 2026.08
Shut-off and delinquency information for MUSTANG SUD
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is due on the 15th. Payments not received by the due date are subject to a late-payment penalty within two to four business days; the public 2026 page does not give a separate grace-day number.
- Late-fee rules
- The current billing-practices page says a late-payment penalty is applied within two to four business days after the due date. The exact percentage or flat amount is not displayed in the public text; customers should call 940-440-9561 for the account-specific charge. Payments after 4:30 p.m. are posted the next day and may incur additional fees.
- Shut-off timeline
- Bills are mailed on the first and due on the 15th. The bill/late notice identifies a disconnect date; payment must be received by 4:30 p.m. on the stated deadline, and late drop-box payments post the next day. The reviewed public pages do not publish a universal day-count from due date to physical shutoff.
- Warning and notice protocol
- Mustang states that late notices identify the disconnect date and warns that failure to receive a bill does not exempt a customer from late fees or disconnection. The reviewed pages do not specify an automated call/text sequence or door-hanger protocol.
- Reconnection costs
- The public 2026 pages refer to a disconnection/termination fee and warn that payments made too late may still be charged, but they do not publish a current regular-hours versus after-hours reconnection fee amount.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- MUSTANG SUD public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.