Relief research · dataset 2026.08
Leak adjustment and assistance information for New Braunfels Utilities (NBU) Water and Wastewater Services
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- (830) 629-4628 is NBU's 24/7 automated outage and urgent water/electric reporting line. Customers can also call the Customer Solutions Center at (830) 629-8400 for service support; NBU's water outage viewer covers main breaks, low/no pressure, leaks, planned outages, and boil-water advisories.
- Leak-adjustment policy
- NBU's public policy permits an adjustment request for an unusual occurrence or unusual/special circumstances after review, but it does not publish a standard percentage credit, gallon cap, receipt checklist, or annual limit for residential hidden leaks. NBU provides a leak-detection checklist and smart-meter usage tools; customers should document the abnormal consumption, repair date, plumber invoice/receipts, meter data, and photographs, then request review from Customer Service at (830) 629-8400. The ordinance allows NBU to consider available information and the impact on the utility when deciding whether to adjust billed items, so a credit is discretionary rather than automatic.
- Utility assistance program
- NBU operates a Utility Bill Assistance Program that accepts applications and determines the amount of assistance available for electric, water, and wastewater charges; the program is funded through the NBU bill-assistance process and donations. NBU also offers Budget Billing for eligible residential customers with no outstanding charges and AutoDraft, which spreads projected annual costs across 11 equal payments with a twelfth-month reconciliation. The public pages do not publish a universal senior or disabled-veteran discount cap, but qualifying residents should apply through NBU's assistance page and ask about current award limits.
- State and federal aid connection
- NBU publishes its own Utility Bill Assistance Program and directs customers to apply through nbutexas.com/billassist or contact Customer Solutions at (830) 629-8400. The public material does not describe automatic LIHWAP processing. Customers should also use 2-1-1 Texas and the Texas Department of Housing and Community Affairs Help for Texans portal at https://www.tdhca.texas.gov/help-for-texans to locate current state, federal, nonprofit, or county support and coordinate any agency payment with NBU before disconnection.
Directory comparison
Public-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Leak policy identified | Yes | 58% | 35% |
| Utility assistance identified | Yes | 54% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- New Braunfels Utilities (NBU) Water and Wastewater Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.