New Braunfels Utilities (NBU) Water and Wastewater Services
New Braunfels and the NBU water/wastewater service area in Comal, Guadalupe, and surrounding regional communities
Population reference
More than 70,000 electric, water, and wastewater customers; NBU is a nonprofit, community-owned utility serving New Braunfels and its regional service area.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. NBU's ordinance requires service consumption to be determined and billed no less frequently than monthly; bills can reflect actual, averaged, estimated, or annualized service under the Service Conditions Policy.
- Rate structure
- Increasing tiered residential usage rates with a fixed 5/8-inch base, a water-supply fee on higher tiers, landscape/irrigation rates, and drought-stage surcharges. FY2026 projected residential water rates list a $17.64 base, $2.36 per 1,000 gallons for 0-3,000, $5.71 for 3,001-6,000, $8.79 for 6,001-12,000, and $13.46 over 12,000, with a $2.43 per-1,000 water-supply fee in tiers 3 and 4. NBU's rate calculator identifies essential use as up to 6,000 gallons without irrigation; Stage III and Stage IV drought surcharges apply above defined thresholds.
- Residential cost reference
- NBU's published average profile uses up to 6,000 gallons of residential water and 4,600 gallons of wastewater. Using FY2026 projected rates, a 5/8-inch account at 5,000 gallons is approximately $17.64 base plus tiered water usage (about $20-$25 depending on the exact tier interpretation and supply-fee treatment), plus wastewater availability of $36.19 and about $8.51 per 1,000 gallons for a 4,600-gallon average, or roughly $95-$105 for water and wastewater before electric, City garbage/recycling, and other charges. A 7,000-gallon month is higher because it enters the 6,001-12,000 water tier; wastewater remains based on the rolling average and is capped at $194.44 for Residential 1.
- Wastewater and sewer calculation
- For NBU Residential 1, FY2026 wastewater has a $36.19 monthly service-availability charge, $8.51 per 1,000 gallons, and a $194.44 maximum monthly charge. The customer's wastewater volume is calculated from the three lowest months of water use in the preceding rolling 12-month period; NBU's rate calculator says the average customer is 4,600 gallons. Customers without a full usage history can be handled under NBU's service rules. Residential wastewater-only service is separately priced at $103.03, and multifamily/general-service classes use different availability, unit, and volume charges.
- Meter reading
- NBU implemented Advanced Metering Infrastructure meters for the electric and water systems beginning in 2016. NBU's Dynamic Customer Information and current tools expose consumption data, usage reports, and rapid leak awareness; the utility's rate calculator uses rolling 12-month water history for wastewater averaging. The public pages do not identify the current meter manufacturer or guarantee an hourly transmission interval, but NBU's AMI system supports remote readings and customer usage insight.
- New-account deposit
- NBU requires a security deposit whose amount varies by account history and service type. A soft credit check may waive a residential deposit without affecting the customer's credit score. Customers must provide a completed application, valid photo identification, and any required deposit; the public pages do not publish a universal residential dollar amount or refund timeline. Fire-hydrant/temporary meters separately require a $300 deposit under the current water-service ordinance.
- Activation or transfer fee
- Start, stop, and transfer requests must be submitted at least one business day before the requested date; requests after business hours are processed within one to two NBU business days and requested dates are not guaranteed. The current public pages do not state a universal residential activation or transfer fee, while a security deposit may apply. NBU's rate/service materials separately govern new meter, construction, and temporary-meter charges.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- New Braunfels Utilities (NBU) Water and Wastewater Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.