Payment channels

Pay New Braunfels Utilities (NBU) Water and Wastewater Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(844) 863-7360, available 24 hours a day, seven days a week. The automated system accepts checking or savings accounts and Visa, MasterCard, or Discover.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

NBU's text program is primarily an outage and notification service, not a published text-to-pay enrollment. To enroll for outage notifications, text NBU to 830-629-4628; customers can report an electric outage with #OUT and check status with #Status. The number must be linked to the NBU account and standard carrier SMS rates may apply. NBU does not publish a water-bill pay-by-text keyword.

Mail-in address

New Braunfels Utilities, P.O. Box 310289, New Braunfels, TX 78131. Customers should include the bill stub/account number and allow sufficient time for receipt by the due date.

Counters, drop boxes, and office hours

The Customer Solutions Center is at 1488 South Seguin Avenue, New Braunfels, TX 78130, and the NBU Service Center is at 355 FM 306, New Braunfels, TX 78130. Both are listed as Monday-Friday 8:00 a.m.-5:00 p.m. NBU's payment page emphasizes online, phone, and automatic payment but does not provide a full 2026 list of cashier instruments, drop boxes, or third-party retail locations. Start/stop/transfer requests can also be submitted by phone at (830) 629-8400, by email at customerservice@nbutexas.com, or by mail.

Accepted digital instruments

What you can use online

InvoiceCloud accepts Visa, MasterCard, Discover, Google Pay, Apple Pay, and e-check for one-time online payments; the portal states a $25,000 credit-card transaction limit. NBU AutoPay can draw from checking, savings, or a credit card. The IVR accepts checking/savings and Visa, MasterCard, or Discover. Existing NBU AutoDraft customers should contact NBU before enrolling in InvoiceCloud AutoPay to avoid duplicate drafts.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. NBU and InvoiceCloud publish the supported payment instruments and the $25,000 credit-card transaction limit, but the public customer pages do not display the 2026 card, e-check, Apple Pay, or Google Pay convenience-fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by New Braunfels Utilities (NBU) Water and Wastewater Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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