Payment research · dataset 2026.08
Payment options for New Braunfels Utilities (NBU) Water and Wastewater Services
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud
- Phone payment number
- (844) 863-7360, available 24 hours a day, seven days a week. The automated system accepts checking or savings accounts and Visa, MasterCard, or Discover.
- Pay-by-text
- NBU's text program is primarily an outage and notification service, not a published text-to-pay enrollment. To enroll for outage notifications, text NBU to 830-629-4628; customers can report an electric outage with #OUT and check status with #Status. The number must be linked to the NBU account and standard carrier SMS rates may apply. NBU does not publish a water-bill pay-by-text keyword.
- Mail-in payment address
- New Braunfels Utilities, P.O. Box 310289, New Braunfels, TX 78131. Customers should include the bill stub/account number and allow sufficient time for receipt by the due date.
- In-person payment
- The Customer Solutions Center is at 1488 South Seguin Avenue, New Braunfels, TX 78130, and the NBU Service Center is at 355 FM 306, New Braunfels, TX 78130. Both are listed as Monday-Friday 8:00 a.m.-5:00 p.m. NBU's payment page emphasizes online, phone, and automatic payment but does not provide a full 2026 list of cashier instruments, drop boxes, or third-party retail locations. Start/stop/transfer requests can also be submitted by phone at (830) 629-8400, by email at customerservice@nbutexas.com, or by mail.
- Digital payment methods
- InvoiceCloud accepts Visa, MasterCard, Discover, Google Pay, Apple Pay, and e-check for one-time online payments; the portal states a $25,000 credit-card transaction limit. NBU AutoPay can draw from checking, savings, or a credit card. The IVR accepts checking/savings and Visa, MasterCard, or Discover. Existing NBU AutoDraft customers should contact NBU before enrolling in InvoiceCloud AutoPay to avoid duplicate drafts.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | No | 25% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- New Braunfels Utilities (NBU) Water and Wastewater Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.