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Delinquency research · dataset 2026.08

Shut-off and delinquency information for New Braunfels Utilities (NBU) Water and Wastewater Services

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
NBU's public policy does not state a universal grace-day count. The bill shows the due date and last payment date; payment not received by the last date shown subjects the account to late charges and, if still unpaid, disconnection. AutoDraft on the actual due date is marketed as a way to avoid late fees. Customers should treat the printed date and NBU's policy as controlling.
Late-fee rules
NBU's Service Conditions Policy states that a late charge is assessed when the amount due is not received by a Customer Service Representative by the due date, and late charges can apply to utility service fees and other billed charges. The public 2026 payment pages do not state the percentage or fixed amount of the late charge. Budget Billing with AutoDraft avoids late fees when paid on the due date; two insufficient-funds notices can remove a customer from Budget Billing for one year.
Shut-off timeline
NBU ordinance language states that if the full amount due is not paid by the last payment date on the billing statement, the customer is subject to disconnection; reconnection or processing fees then apply under NBU policy. The public customer pages do not publish a fixed number of days after the due date, crew cutoff time, or exact physical-lock sequence. Customers should contact NBU at (830) 629-8400 before the last date shown on the bill and request a payment arrangement if eligible.
Warning and notice protocol
NBU's bill displays the due date, late-charge exposure, and last date for payment. The utility offers Budget Billing, AutoDraft, and utility-bill assistance to reduce missed-payment risk. The public pages do not document a complete automated call, SMS, colored-mailer, door-hanger, or legally sequenced warning protocol before disconnection. Planned water outages generally receive at least 48 hours' advance notice, but that is an operations notice rather than a delinquency notice.
Reconnection costs
NBU's public ordinance and customer pages state that reconnection fees or processing fees are charged as prescribed by the Service Conditions Policy, but the current public pages do not disclose the exact regular-hours or after-hours delinquency-reconnection amounts. Customers should obtain the account-specific restoration total from (830) 629-8400 before paying. Separate fire-hydrant meter deposits and construction/service charges do not represent residential delinquency reconnection pricing.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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