Public Water Authority
New Braunfels Utilities - Water and Wastewater
Serving New Braunfels, Texas
Population served
116,477
State system code
FIPS 48
Billing frequency
Monthly; NBU's residential rate calculator and service conditions are designed around monthly utility bills and monthly water/wastewater rates.
Provider briefing
How this utility’s billing works
New Braunfels Utilities - Water and Wastewater operates as a public water authority serving New Braunfels, Texas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly service-availability/base charge plus volumetric water usage rates, with drought surcharges possible during declared severe drought stages 3-5. NBU's FY2026-27 plan states that water rates are not changing in the June 2026 notice and that the second year of the two-year plan begins August 1, 2026.. Bills are generated monthly; nbu's residential rate calculator and service conditions are designed around monthly utility bills and monthly water/wastewater rates., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a complete water-plus-wastewater dollar total because NBU's current public calculator is the authoritative usage-specific tool and the reviewed text does not expose every FY2026 water line-item rate. NBU's 2026 materials use an essential indoor profile of about 6,000 gallons and show the calculator as the correct method for the customer's meter and service class.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
NBU calculates residential wastewater using the three lowest months of water usage in a rolling 12-month period. FY2026 residential wastewater rates published by NBU are a $36.19 monthly service-availability charge plus $8.51 per 1,000 gallons, with a $194.44 maximum monthly charge; a wastewater-only residential account is listed at $103.03.
Meter and infrastructure notes
NBU can analyze interval usage data for eligible leak adjustments, and its service conditions use available interval data to identify leak volume. The reviewed pages do not identify the meter vendor or a universal transmission interval, but the existence of interval data supports advanced digital meter monitoring rather than a purely manual system.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed payment page does not expose a separate water emergency number. Use NBU customer-service/outage channels and the emergency number printed on the current bill for main breaks, service interruptions, or water-quality incidents.
Official starting point
Choose the right next step
Reading this profile
A practical reference for New Braunfels, Texas
New Braunfels Utilities - Water and Wastewater is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.