Payment channels

Pay New Braunfels Utilities - Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Secure third-party NBU payment provider; vendor name is not exposed on the current payment-options page. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-863-7360, 24/7 automated payment system for checking/savings accounts, Visa, Mastercard, or Discover.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No NBU text-to-pay keyword or SMS enrollment workflow is published. AutoPay is enrolled through the online account under Pay Your Bill and My Profile; NBU's leak/interval usage notifications are separate from a payment authorization.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed current NBU payment-options page emphasizes online, phone, and AutoPay methods and does not expose a stable 2026 mail-remittance address. Use the address printed on the current NBU bill.

Counters, drop boxes, and office hours

NBU payment-counter locations and current hours were not fully exposed in the reviewed payment page. Customers should use NBU's current customer-service contact page or bill for counter, drive-through, kiosk, and drop-box details; the automated phone system is available 24/7.

Accepted digital instruments

What you can use online

NBU accepts online quick pay and account payments, checking/savings account drafts, Visa, Mastercard, and Discover by phone, and AutoPay from checking, savings, or credit card. The reviewed page does not identify Apple Pay, Google Pay, or text-to-pay.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed NBU payment-options page does not state the current online or phone transaction surcharge. AutoPay is administered through a secure third-party provider; the checkout screen and current bill control any displayed fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by New Braunfels Utilities - Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →