Delinquency research · dataset 2026.08
Shut-off and delinquency information for Southern Utilities Company
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The customer information says payment is due within 16 days after the monthly bill is issued. It does not state a separate grace period after that due point before delinquency action.
- Late-fee rules
- The current Texas tariff lists a one-time $5.00 late charge on a delinquent bill, which may not be applied again to a balance that already received the penalty. The tariff also lists a $25 insufficient-payment charge when supported by documented cost and a $25 reconnection fee after nonpayment.
- Shut-off timeline
- The verified customer document establishes a monthly bill mailed around the 25th, payment due within 16 days after issuance and termination for nonpayment after the account becomes delinquent, but does not publish an exact day-by-day warning-to-field-shutoff calendar. Customers should call the business office before the due date or immediately after receiving a delinquency notice.
- Reconnection costs
- A $25.00 non-refundable reconnection fee is required after a nonpayment termination, in addition to full payment of outstanding delinquent bills and other applicable charges. The reviewed tariff does not publish an after-hours surcharge or separate night/weekend restoration price.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Warning and notice protocol
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Southern Utilities Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX2120063) ↗
Search the federal drinking-water database using public water system ID TX2120063.