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Payment research · dataset 2026.08

Payment options for Texarkana Water Utilities – Customer Service Division

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
The live TWU site links to the payments.txkusa.org customer-account/payment portal and is operated through the Utility’s Municipal One website platform. The portal supports account access, quick pay, account history, recurring payments, ACH enrollment, communication preferences, and online card payments.
Phone payment number
1-844-813-4729 is the published 24/7 pay-by-phone number for credit/debit-card payments. Customer Service for account questions, disconnect/connect service, and payment issues is 903-798-3800, option 3, Monday through Friday 8:00 a.m. to 5:00 p.m.
Pay-by-text
TWU’s current text-notification page says to text the keyword “alerts” to 903-403-8779 to receive outage and boil-water notices, and to text STOP, REMOVE ALERTS, or HELP for the corresponding controls. A prior TWU flyer used the keyword “TWTR” to 67332. These are notification alerts, not a bill-payment authorization; the current page does not advertise a text-to-pay payment flow. Customers should use the portal or 1-844-813-4729 for payments.
Mail-in payment address
Texarkana Water Utilities, P.O. Box 2008, Texarkana, TX 75504. TWU’s payment flyer asks customers to allow up to seven days for mail and to include the account/payment information; use the address on the current bill if the remittance instruction changes.
In-person payment
TWU’s main office is at 801 Wood Street, Texarkana, TX 75501. The lobby is open Monday through Friday 8:00 a.m. to 5:00 p.m.; the drive-through is open 7:30 a.m. to 5:00 p.m. The drive-through accepts cash, check, money order, or cashier’s check. A payment drop box is in the alley between Martin Luther King Jr. Boulevard and West 9th Street behind 801 Wood Street; it is collected through the business day with a final 5:00 p.m. collection, and later deposits post the next business day.
Digital payment methods
TWU accepts online and phone credit/debit-card payments, ACH/automatic bank draft, electronic or bank bill-pay transfers, mailed checks/money orders, and in-person payments. The free ACH service drafts the billed amount from checking or savings on the due date. The live portal controls current card-brand and wallet availability; the published card fee applies to online and phone card transactions.
Online convenience fees
For online or phone credit/debit-card payments, TWU’s published fee is the greater of 2.5% of the transaction or $1.95. ACH/automatic bank draft is identified as a free payment service. Customers should confirm the final charge displayed by the payment portal before submitting.

Directory comparison

Payment-information visibility

MeasureThis providerTexasNational index
Usable payment URL identifiedYes73%73%
Fee or no-fee amount disclosedYes25%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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