Texarkana Water Utilities – Customer Service Division
Texarkana, Texas and the Texarkana Water Utilities municipal service area
Population reference
EPA-linked PWS TX0190004, TEXARKANA WATER UTILITIES, is a Community Water System serving approximately 39,678 people. The Utility’s customer-service page says it assists more than 30,000 customers and processes more than 20,000 payments per month; the system also serves municipal water customers beyond the billing office’s direct account count.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Customer Service prints and mails water, sewer, and garbage bills, processes more than 20,000 payments monthly, and the Utility’s rate-study materials describe typical residential usage and monthly account billing.
- Rate structure
- Increasing block residential tiers plus fixed service/infrastructure charges and the Riverbend Regional Water Treatment Plant fee. Effective October 1, 2025 inside-city residential water uses an $11.00 5/8–3/4-inch service fee, $1.50 infrastructure fee, and water volume rates of $2.75 per thousand gallons for 0–2,000, $3.38 for 2,001–5,000, $4.48 for 5,001–7,000, $5.51 for 7,001–10,000, and $6.69 above 10,000. Riverbend adds $5.16 per thousand gallons.
- Residential cost reference
- The TWU rate-study presentation’s FY2026 sample for a 5/8-inch residential account using 6,000 gallons totals approximately $135.96 including $32.61 TWU water, $24.90 Riverbend, $35.40 sewer, $23.15 garbage, $1.91 tax, and the listed charges. The current 10/1/25 rate page separately shows the $11.00 service fee, $1.50 infrastructure fee, usage tiers, and $5.16/1,000-gallon Riverbend charge; the customer statement controls exact tax and account-class treatment for a 5,000–7,000 gallon month.
- Wastewater and sewer calculation
- Residential sewer is tied to monthly water usage. The current inside-city residential schedule lists a $1.50 sewer infrastructure fee, $13.50 service fee, and $5.10 per thousand gallons for usage above 2,000 through 15,000 gallons. TWU explains that residential wastewater includes sinks, showers, bathtubs, toilets, washing machines, and dishwashers; the current public rate page does not describe a winter-average formula or a sewer maximum for this municipal schedule.
- Meter reading
- TWU is replacing older meters and its rate-study materials warn that more accurate new meters may increase recorded usage. The customer portal supports consumption history and leak/high-usage notifications, while bills are based on water passing through the meter. The public materials reviewed do not identify a single manufacturer or universal hourly interval; customers can monitor account usage online and report meter/main issues to Operations at 903-798-3880.
- New-account deposit
- New Texarkana, Texas residential customers generally provide a $100 deposit or a letter of credit showing no late payments in the prior 12 months; prior customers may owe $100 or $200 depending on payment history. Commercial deposits require a Customer Service inquiry. The current service page requires an adult applicant, government photo ID, proof of ownership or signed lease, and any deposit/payment before activation; the public source does not state a universal refund date beyond account and credit-history rules.
- Activation or transfer fee
- The current TWU Texas fee schedule lists a $15 fee to activate or discontinue an account and a $20 transfer fee to move service from one address to another. Same-day service is offered when all requirements and payment are processed by 3:00 p.m.; the lobby is open 8:00 a.m.–5:00 p.m. and the drive-through 7:30 a.m.–5:00 p.m. Applicants need a completed application, government ID, and lease or proof of purchase; ACH enrollment requires a voided check or bank-letter information.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Texarkana Water Utilities – Customer Service Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0190004) ↗
Search the federal drinking-water database using public water system ID TX0190004.