Municipal Department
Texarkana Water Utilities – Customer Service Division
Serving Texarkana, Texas and the Texarkana Water Utilities municipal service area
Population served
EPA-linked PWS TX0190004, TEXARKANA WATER UTILITIES, is a Community Water System serving approximately 39,678 people. The Utility’s customer-service page says it assists more than 30,000 customers and processes more than 20,000 payments per month; the system also serves municipal water customers beyond the billing office’s direct account count.
State system code
FIPS 48
Billing frequency
Monthly. Customer Service prints and mails water, sewer, and garbage bills, processes more than 20,000 payments monthly, and the Utility’s rate-study materials describe typical residential usage and monthly account billing.
Provider briefing
How this utility’s billing works
Texarkana Water Utilities – Customer Service Division operates as a municipal department serving Texarkana, Texas and the Texarkana Water Utilities municipal service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block residential tiers plus fixed service/infrastructure charges and the Riverbend Regional Water Treatment Plant fee. Effective October 1, 2025 inside-city residential water uses an $11.00 5/8–3/4-inch service fee, $1.50 infrastructure fee, and water volume rates of $2.75 per thousand gallons for 0–2,000, $3.38 for 2,001–5,000, $4.48 for 5,001–7,000, $5.51 for 7,001–10,000, and $6.69 above 10,000. Riverbend adds $5.16 per thousand gallons.. Bills are generated monthly. customer service prints and mails water, sewer, and garbage bills, processes more than 20,000 payments monthly, and the utility’s rate-study materials describe typical residential usage and monthly account billing., and a typical residential cost reference is The TWU rate-study presentation’s FY2026 sample for a 5/8-inch residential account using 6,000 gallons totals approximately $135.96 including $32.61 TWU water, $24.90 Riverbend, $35.40 sewer, $23.15 garbage, $1.91 tax, and the listed charges. The current 10/1/25 rate page separately shows the $11.00 service fee, $1.50 infrastructure fee, usage tiers, and $5.16/1,000-gallon Riverbend charge; the customer statement controls exact tax and account-class treatment for a 5,000–7,000 gallon month.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is tied to monthly water usage. The current inside-city residential schedule lists a $1.50 sewer infrastructure fee, $13.50 service fee, and $5.10 per thousand gallons for usage above 2,000 through 15,000 gallons. TWU explains that residential wastewater includes sinks, showers, bathtubs, toilets, washing machines, and dishwashers; the current public rate page does not describe a winter-average formula or a sewer maximum for this municipal schedule.
Meter and infrastructure notes
TWU is replacing older meters and its rate-study materials warn that more accurate new meters may increase recorded usage. The customer portal supports consumption history and leak/high-usage notifications, while bills are based on water passing through the meter. The public materials reviewed do not identify a single manufacturer or universal hourly interval; customers can monitor account usage online and report meter/main issues to Operations at 903-798-3880.
Emergency water support
Report a leak or water emergency
After-hours emergency water turn-off and sewer-overflow calls go to 903-798-3850. During Monday–Friday 8:00 a.m.–5:00 p.m., water main leaks, sewer backups, fire-hydrant leaks, emergency turn-off requests, and related operations issues go to 903-798-3880; Customer Service is 903-798-3800 option 3. Call 911 for immediate life-safety danger.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Texarkana, Texas and the Texarkana Water Utilities municipal service area
Texarkana Water Utilities – Customer Service Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.