Delinquency research · dataset 2026.08
Shut-off and delinquency information for Texarkana Water Utilities – Customer Service Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The current rate page defines the $35 non-pay service charge as applying when the account is not paid by the due date and time specified on the customer’s second notice. TWU’s public materials reviewed do not state a universal number of grace days from the original bill to the second notice; customers should treat the bill and second notice as controlling and contact Customer Service before the stated deadline.
- Late-fee rules
- The current public service-fee schedule lists a $35 non-pay service charge for an account unpaid by the due date/time on the second notice, a $30 returned-check fee, a $15 customer-requested meter reread if the original read is correct, a $50 meter-test fee when a 2-inch-or-smaller meter is within industry tolerances, and $100/$200 unauthorized-use or meter-tampering fees. A separate percentage late fee was not listed in the live TWU schedule reviewed.
- Shut-off timeline
- TWU’s published rule is keyed to the second notice: if the account is not paid by the due date and time printed on that notice, the $35 non-pay service charge is assessed whether or not water is physically shut off. The public pages do not expose the exact day count from first delinquency to second notice or the field-disconnect date; customers should pay by the second notice deadline or call Customer Service at 903-798-3800 before the order is processed.
- Warning and notice protocol
- The Utility uses a second notice with a specific payment due date/time before the non-pay service charge and cutoff process. TWU’s public pages also support bill and account notifications, robocall/email preferences, and emergency/outage text alerts. No universal colored mailer, door-hanger, or automated-call cadence was published; keep the account’s phone, email, mailing address, and communication preferences current.
- Reconnection costs
- The current FY2026 fee page lists a $35 non-pay service charge when the second-notice deadline is missed and a $50 after-hours service charge to turn water on outside regular hours. The public page does not show a separate regular-hours restoration fee beyond the non-pay charge; payment of delinquent amounts and applicable charges is required before service restoration. Confirm the account-specific restoration appointment with 903-798-3800.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Texarkana Water Utilities – Customer Service Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0190004) ↗
Search the federal drinking-water database using public water system ID TX0190004.