Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

The current rate page defines the $35 non-pay service charge as applying when the account is not paid by the due date and time specified on the customer’s second notice. TWU’s public materials reviewed do not state a universal number of grace days from the original bill to the second notice; customers should treat the bill and second notice as controlling and contact Customer Service before the stated deadline.

Late-fee calculation

The current public service-fee schedule lists a $35 non-pay service charge for an account unpaid by the due date/time on the second notice, a $30 returned-check fee, a $15 customer-requested meter reread if the original read is correct, a $50 meter-test fee when a 2-inch-or-smaller meter is within industry tolerances, and $100/$200 unauthorized-use or meter-tampering fees. A separate percentage late fee was not listed in the live TWU schedule reviewed.

Disconnection timeline

TWU’s published rule is keyed to the second notice: if the account is not paid by the due date and time printed on that notice, the $35 non-pay service charge is assessed whether or not water is physically shut off. The public pages do not expose the exact day count from first delinquency to second notice or the field-disconnect date; customers should pay by the second notice deadline or call Customer Service at 903-798-3800 before the order is processed.

Statutory warning protocol

What notice should you expect?

The Utility uses a second notice with a specific payment due date/time before the non-pay service charge and cutoff process. TWU’s public pages also support bill and account notifications, robocall/email preferences, and emergency/outage text alerts. No universal colored mailer, door-hanger, or automated-call cadence was published; keep the account’s phone, email, mailing address, and communication preferences current.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

The current FY2026 fee page lists a $35 non-pay service charge when the second-notice deadline is missed and a $50 after-hours service charge to turn water on outside regular hours. The public page does not show a separate regular-hours restoration fee beyond the non-pay charge; payment of delinquent amounts and applicable charges is required before service restoration. Confirm the account-specific restoration appointment with 903-798-3800.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Texarkana Water Utilities – Customer Service Division should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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