Delinquency research · dataset 2026.08
Shut-off and delinquency information for Town of Flower Mound Utility Billing Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days from the original billing date under the Town’s utility code. If the bill remains unpaid after that period, a delinquent tag is delivered; the code states service is discontinued if the charges are not paid by 9:00 a.m. the following business day.
- Late-fee rules
- A payment after the due date incurs a 10% penalty. The Town code’s cutoff procedure requires the customer to pay the entire billed amount plus a 10% charge on outstanding balance before reconnection. A returned check is assessed a $25 fee. Automatic bank draft is available at no charge and, when successfully processed, avoids the ordinary late penalty.
- Shut-off timeline
- The Town code specifies: after 15 days from the original billing date, a delinquent tag is delivered to the service address; if charges are not paid by 9:00 a.m. the following business day, service is discontinued. Restoration requires the full billed balance, a 10% outstanding-balance charge, and the applicable reconnection fee. The code lists $25 for reconnection from 8:00 a.m.–5:00 p.m. on weekdays and $50 during all other hours.
- Warning and notice protocol
- The documented warning is a delinquent tag delivered to the service address after the 15-day delinquency point. It gives notice of the delinquent charges and the imminent cutoff; payment must be received before 9:00 a.m. the following business day to prevent discontinuation under the Town code. Current public pages do not promise automated phone calls, text-to-pay notices, door hangers, or a second separate mailer. Customers should call 972-874-6010 immediately if a payment is pending or they need billing clarification.
- Reconnection costs
- $25 reconnection charge from 8:00 a.m.–5:00 p.m. on weekdays and $50 during all other hours, in addition to the full balance and 10% outstanding-balance charge. If a barrel lock installed after nonpayment is damaged or destroyed, the fee schedule lists a $15 barrel-lock charge plus a $25 trip charge and $25 administrative charge. Customers must not manipulate a locked meter; contact Utility Billing for restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Town of Flower Mound Utility Billing Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.