Town of Flower Mound Utility Billing Division

Provider briefing

How this utility’s billing works

Town of Flower Mound Utility Billing Division operates as a municipal department serving Flower Mound. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block water tiers with meter-size minimum charges and a seasonal winter-average sewer component. For FY2025–2026, the residential 5/8- or 3/4-inch water minimum is $46.64 and includes the first 2,000 gallons; water after that is $5.30 per 1,000 gallons for 2,001–10,000, $7.17 for 10,001–15,000, $8.16 for 15,001–50,000, and $9.16 above 50,000. Residential sewer has a $26.42 minimum through 2,000 gallons, $5.37 per 1,000 gallons over 2,000, and a $58.64 residential no-average maximum. A $6.50 monthly stormwater ERU charge may also appear on the utility statement under Town rules.. Bills are generated monthly. the town consolidates water, wastewater, trash, and recycling charges into one monthly bill. flower mound uses six billing cycles/reading zones each month, and the actual meter read can occur two to four days before the billing date; the customer’s cycle is determined by the account and service location., and a typical residential cost reference is For a 5,000-gallon residential account, the FY2025–2026 water charge is approximately $62.54 ($46.64 minimum plus three 1,000-gallon units at $5.30); at 7,000 gallons it is approximately $73.14. Sewer is normally a winter-average charge: the $26.42 minimum plus the annual average over 2,000 gallons at $5.37 per 1,000, subject to the $58.64 no-average maximum. Before trash, recycling, stormwater, and any other applicable fees, a typical water-plus-sewer subtotal is approximately $89–$132, depending on the winter average. The Town’s published standard invoice can therefore exceed that subtotal after solid-waste and stormwater charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

The Town does not meter residential wastewater separately. Once each year it calculates the residential sewer rate from average water use during the low-irrigation winter period. Current account-number schedules use read windows such as Dec. 1–March 1, Dec. 5–March 5, Dec. 10–March 10, Nov. 15–Feb. 15, Nov. 20–Feb. 20, or Nov. 25–Feb. 25; the account’s cycle determines the exact window. The resulting rate is used for the following year. FY2025–2026 sewer is $26.42 through 2,000 gallons and $5.37 per 1,000 gallons over 2,000, capped at $58.64 for a new account with no established average. Commercial sites are billed from monthly water consumption and do not receive residential sewer averaging.

Meter and infrastructure notes

Flower Mound reads all meters monthly across six reading zones, with read windows tied to the account’s billing cycle. Meter readers use radio/electronic reading devices to download current usage into the billing system; manual reads are used when necessary. The Town’s 2025 utility presentation describes radio reads and approximately 26,465 water accounts. The public pages do not identify a single meter manufacturer or promise hourly customer-facing data, but the Town does read electronically close to the monthly bill date and provides a winter usage history for sewer averaging.