Public Water Authority
Jordan Valley Water Conservancy District - Retail Water Service
Serving Salt Lake County retail service area, including portions of West Jordan and surrounding communities
Population served
99,335 people (EPA SDWA active CWS queue estimate)
State system code
FIPS 49
Billing frequency
Monthly; retail bills are issued on the first day of the month and the public information states that payment is due on the fifth.
Provider briefing
How this utility’s billing works
Jordan Valley Water Conservancy District - Retail Water Service operates as a public water authority serving Salt Lake County retail service area, including portions of West Jordan and surrounding communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers with a base service charge, separate off-peak and peak-season rates, and possible pumped-zone surcharges. The FY2026-27 calculator identifies a new rate structure beginning July 1, 2026; a typical single-family 0.75-inch account is modeled at 7,000 gallons off-peak and 22,000 gallons in peak season.. Bills are generated monthly; retail bills are issued on the first day of the month and the public information states that payment is due on the fifth., and a typical residential cost reference is For the official FY2026-27 calculator example, a 0.75-inch single-family account using 22,000 gallons during peak season totals approximately $67.26 under the proposed FY2026-27 structure, including the $3 base charge and tiered usage charges. The calculator's typical off-peak assumption is 7,000 gallons; the exact 7,000-gallon total should be generated by account meter size and zone in the District calculator.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Jordan Valley is a retail water provider and the reviewed District rate materials describe retail water charges rather than a universal sewer tariff. Sewer service may be billed by a separate municipal or regional wastewater agency; no District-wide sewer percentage, winter average or clean-water-to-wastewater formula was published in the reviewed materials.
Meter and infrastructure notes
The District rules allow monthly manual or technological meter reading, while current customer information advertises hourly consumption visibility through the online dashboard. The reviewed sources do not establish that every retail meter transmits hourly data, so the record reflects monthly billing with available interval data where AMI is installed.
Emergency water support
Report a leak or water emergency
801-256-4401 for a 24-hour distribution-system emergency line; the District also publishes 801-565-4300 for regular customer service.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Salt Lake County retail service area, including portions of West Jordan and surrounding communities
Jordan Valley Water Conservancy District - Retail Water Service is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.