Municipal Department
Salt Lake City Department of Public Utilities
Serving Salt Lake City and portions of Salt Lake County served by Salt Lake City Public Utilities
Population served
Approximately 200,000 Salt Lake City residents plus customers in portions of Salt Lake County; the utility reports roughly 66,000 city water-utility accounts and also provides sewer, stormwater, street-lighting, and trash billing within City boundaries.
State system code
FIPS 49
Billing frequency
Monthly. Salt Lake City reads city meters and bills customers monthly; the bill is due 21 days after the mailing date. The monthly statement combines water, sewer, stormwater, street lighting, garbage, and a 6% franchise fee on water, sewer, and stormwater charges for City residents.
Provider briefing
How this utility’s billing works
Salt Lake City Department of Public Utilities operates as a municipal department serving Salt Lake City and portions of Salt Lake County served by Salt Lake City Public Utilities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Year-round metered tier structure with a fixed service charge and usage-based residential rates, plus separate wastewater, stormwater, trash, street-lighting, and franchise-fee components. For 2026 Salt Lake City inside-city rates, a 3/4-inch residential minimum-use account at 6 CCF is $40.71 monthly, low use at 8 CCF is $47.15, and medium use at 21 CCF is $104.77. Salt Lake County service-area water rates are higher: $54.96 at 6 CCF and $63.65 at 8 CCF. The FY2026 changes introduced revised year-round residential tiers designed to reward lower use; sewer and stormwater rates apply only within City boundaries.. Bills are generated monthly. salt lake city reads city meters and bills customers monthly; the bill is due 21 days after the mailing date. the monthly statement combines water, sewer, stormwater, street lighting, garbage, and a 6% franchise fee on water, sewer, and stormwater charges for city residents., and a typical residential cost reference is For Salt Lake City proper, the official 2026 rate table gives water at $40.71 for 6 CCF and $47.15 for 8 CCF, roughly 4,500-6,000 gallons. The corresponding sewer schedule is $72.18 at an 8-CCF annualized winter average, and stormwater is $10.50 for a residential lot under .25 acre; the statement also includes a 6% franchise fee on water/sewer/stormwater plus trash and street-light charges. A representative combined city bill at 5,000-7,000 gallons is therefore approximately $125-$160 monthly before household-specific trash, lighting, rate-zone, and winter-average differences; customers outside City boundaries generally receive water-only billing.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Salt Lake City sewer charges use annualized average winter water usage, not simply the highest summer irrigation consumption. The 2026 sewer schedule lists $20.82 monthly for a residential minimum-use account at a 2-CCF annualized winter average, $37.94 at 4 CCF, $72.18 at 8 CCF, and $132.10 at 15 CCF. The City bills sewer only within Salt Lake City boundaries; customers in Salt Lake County portions of the water service area are generally billed for water service only by this utility. Stormwater is separately priced by residential lot size and impervious/runoff category.
Meter and infrastructure notes
The City reads meters and bills monthly. Smart meters are being installed at some addresses; customers with a smart meter can view water-use patterns through the Public Utilities Customer Portal, receive data for conservation, and use the WaterMAPS consumption report. The public material does not claim universal AMI coverage or a fixed hourly transmission schedule for every premise. Legacy and smart-meter accounts may therefore have different data frequency and read/estimate behavior; customers should call Customer Service if a bill is estimated or the meter cannot be accessed.
Emergency water support
Report a leak or water emergency
Call (801) 483-6700, the 24-hour Salt Lake City Public Utilities emergency line, for water-quality events, water-main breaks, sewer backups, flooding, stormwater hazards, or other urgent utility emergencies. Billing, meter turn-on/off, and account questions use (801) 483-6900 during weekday business hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Salt Lake City and portions of Salt Lake County served by Salt Lake City Public Utilities
Salt Lake City Department of Public Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.