Delinquency research · dataset 2026.08
Shut-off and delinquency information for Salt Lake City Department of Public Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The current bill explanation establishes that payment is due 21 days after the mailing date. Salt Lake City does not publish one universal additional grace-period count between that due date and disconnection; the account notice and City fee/rules schedule control. Customers should contact (801) 483-6900 promptly if a payment cannot be made by the printed due date.
- Late-fee rules
- The current public Salt Lake City Public Utilities pages do not publish a universal 2026 percentage late fee or fixed late penalty for every residential account. The bill remains subject to the City's delinquency and service rules, and customers must pay any applicable reconnection fee in addition to the past-due amount if service is terminated. Customers should ask Customer Service for the account-specific balance and current consolidated fee schedule rather than infer a percentage.
- Shut-off timeline
- The bill is due 21 days after mailing. If a past-due bill or rules violation causes termination, the City requires the delinquent amount and reconnection fee to be collected before service is restored. The accessible 2026 customer pages do not provide a single day-count from missed due date to physical shutoff, so the written notice and account-specific Public Utilities schedule control. Customers should call before the notice date and request an arrangement or assistance review.
- Warning and notice protocol
- Salt Lake City sends the monthly bill and any delinquency/service-termination notice to the account mailing address. The public customer pages do not describe a universal automated-call, SMS, door-hanger, or certified-mail sequence. Customers should keep every notice, call (801) 483-6900, and ask that an assistance application, payment arrangement, or dispute be recorded before the deadline. Project Water ASSIST requires an active disconnection notice, so an applicant should provide that notice to the Salvation Army or Public Utilities.
- Reconnection costs
- Salt Lake City's bill explanation confirms that a reconnection fee is assessed in addition to the delinquent balance when service was terminated for a past-due bill or rules violation, but the accessible current public pages do not display the 2026 residential dollar amount or a separate after-hours/weekend amount. Customers should call (801) 483-6900 for the current consolidated fee schedule and field appointment. The emergency line (801) 483-6700 handles urgent water/sewer hazards, not ordinary delinquency restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Utah
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Salt Lake City Department of Public Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.