Delinquency research · dataset 2026.08
Shut-off and delinquency information for South Jordan City Utility Billing and Culinary Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Zero. Payments not received by the payment date are considered late; the city states there is no grace period.
- Late-fee rules
- A late charge of 5% of the balance or $0.50, whichever is greater, is assessed after the payment date. A returned bank payment adds a $20 service charge; if the returned payment was used for a delinquent account, water service is discontinued immediately and the account becomes cash-only.
- Shut-off timeline
- An account at least 60 days overdue with at least $40 outstanding will have water service discontinued. To re-establish service, the customer must pay the full outstanding balance and a $75 reconnection fee; returned payments used on delinquent accounts can cause immediate discontinuation.
- Warning and notice protocol
- The reviewed South Jordan customer-information sheet states the due date, no-grace-period rule, and 60-day/$40 cutoff threshold but does not describe a universal color-coded mailer, automated-call sequence, text notice, or door hanger. The Paymentus portal can provide bill-summary reminders by text/email; those reminders are not a substitute for any legal notice.
- Reconnection costs
- The standard published reconnection fee is $75 after the account is brought current. No separate after-hours restoration price is stated. The customer must pay the balance in full and satisfy any cash-only condition caused by a returned delinquent payment.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Utah
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- South Jordan City Utility Billing and Culinary Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.