Payment channels

Pay WEST JORDAN CITY WATER SYSTEM

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-793-0773

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No public West Jordan text-to-pay keyword or enrollment workflow was identified. The city directs customers to InvoiceCloud’s online payment page or its 24/7 automated phone system.

Mail-in address

West Jordan City utility payments by check or money order are mailed to 8000 S. Redwood Road, West Jordan, UT 84088.

Counters, drop boxes, and office hours

Payments may be made in person at West Jordan City Hall, 8000 S. Redwood Road, West Jordan, UT 84088. The city’s public-service administration hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state and federal holidays; customers should confirm cashier availability before visiting. Homeowners can search by account number and customer ID, while tenants use the separate Residential Tenant Utility Payments option.

Accepted digital instruments

What you can use online

InvoiceCloud lists Visa, Mastercard, Discover, Google Pay, Apple Pay, e-check, PayPal, PayPal Credit, and Venmo. One-time payment does not require registration; registered customers can manage bills and recurring payments.

2026 transaction pricing

Convenience fees

West Jordan’s official InvoiceCloud page confirms the supported payment instruments but does not display a 2026 convenience-fee amount in the public page content. Confirm any card or e-check fee in the checkout screen before submitting payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by WEST JORDAN CITY WATER SYSTEM and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →