Delinquency research · dataset 2026.08
Shut-off and delinquency information for WEST JORDAN CITY WATER SYSTEM
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Water service may be disconnected when the account has a delinquent balance for more than two consecutive billing periods; the city does not publish a separate exact day-count grace period after each monthly due date.
- Late-fee rules
- The public West Jordan delinquency page states the two-consecutive-billing-period disconnection trigger but does not publish a separate 2026 percentage or flat late-payment penalty for the water account. Customers on an equal-payment plan who become overdue on two consecutive payments are removed from that plan.
- Shut-off timeline
- The published progression is a balance remaining delinquent for more than two consecutive billing periods, followed by water disconnection. Restoration requires payment of the full current balance and a $100 service fee; the city does not publish a day-by-day notice-to-shutoff calendar or an after-hours restoration delta.
- Warning and notice protocol
- West Jordan publishes the disconnection standard but does not identify a specific notice color, automated-call sequence, text keyword, door hanger, or fixed number of warning days on the public utility page. Customers with a disconnect notice receive priority when applying for the city’s hardship assistance.
- Reconnection costs
- The city’s public welcome page requires a $100 service fee and a current account to restore water service. No separate regular-hours versus night/weekend price is published.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Utah
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- WEST JORDAN CITY WATER SYSTEM public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (UTAH18020) ↗
Search the federal drinking-water database using public water system ID UTAH18020.