Payment channels

Pay Albemarle County Service Authority (ACSA)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as DWCorp WebShare customer portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

434-977-4511; ACSA’s payment page describes telephone eCheck, credit, and debit payments through this customer-service number rather than publishing a separate automated IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For text-to-pay. ACSA’s MyWater program provides 24/7 usage information and proactive leak, outage, and high-usage alerts through the customer portal, but the reviewed official payment pages do not publish a text-payment keyword or SMS enrollment workflow.

Mail-in address

ACSA’s official payment instructions say to use the return envelope supplied with the bill. The public contact address is Albemarle County Service Authority, 168 Spotnap Road, Charlottesville, VA 22911; customers should use the printed remittance address on their individual statement rather than assume the office address is the lockbox destination.

Counters, drop boxes, and office hours

Cash or check is accepted at ACSA’s office, 168 Spotnap Road, Charlottesville, VA 22911. Office hours are Monday-Friday, 8:00 a.m.-5:00 p.m.; lobby hours are 9:00 a.m.-5:00 p.m. A red depository box in the parking lot accepts after-hours payments. Online/telephone payments support eCheck and card instruments; the office page does not publish a separate cashier closing schedule beyond the lobby hours.

Accepted digital instruments

What you can use online

eCheck, debit card, and credit card online or by telephone; the portal lists American Express, Mastercard, Visa, and Discover, plus PayPal and Venmo.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For routine online payment; ACSA’s reviewed payment page does not state a convenience surcharge. A returned check or electronic transfer incurs a $35 cash-only exceptional payment-processing fee, and returned funds used to avoid termination or obtain restoration can still result in termination until all charges are paid.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Albemarle County Service Authority (ACSA) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →