Delinquency research · dataset 2026.08
Shut-off and delinquency information for Albemarle County Service Authority (ACSA)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 0 after the due date shown on the bill; ACSA says bills are due when rendered. An outstanding amount at the next billing date is charged the published delinquent penalty and late-payment charge.
- Late-fee rules
- ACSA’s current start/stop page states that any outstanding amount at the next billing date is charged a 10% penalty plus a late-payment fee of 1.5% per month. The rules classify an unpaid bill as past due after the due date, and a $35 cash-only returned-payment fee applies to failed checks or electronic transfers.
- Shut-off timeline
- The bill is due when rendered; an unpaid bill is delinquent and ACSA mails a notice requesting payment. That notice states the date after which the account is subject to disconnection. The public rules do not set one universal number of calendar days because the notice date controls; service is restored only after arrearages and applicable charges are paid.
- Warning and notice protocol
- ACSA’s rules require a delinquent-payment notice by mail showing a date after which disconnection may occur. The Authority may choose to provide further notice, and if it does, the further notice controls the payment date and reconnection charge. No exact automated call, text message, colored paper, or door-hanger protocol is published.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Virginia
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Albemarle County Service Authority (ACSA) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.