Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. The reviewed Chesterfield Utilities payment page and Paymentus portal publish online, phone, kiosk, drop-box, direct-debit, and mail options but do not publish a Chesterfield text-to-pay keyword or enrollment workflow. Paymentus displays SMS terms, but that does not establish a local pay-by-text program.
Mail-in address
Chesterfield County Utilities Department, P.O. Box 608, Chesterfield, VA 23832-0009. The County warns that the former Charlotte, North Carolina lockbox address is invalid after September 1, 2025 and payments sent there will be returned.
Counters, drop boxes, and office hours
The Utilities office is at 9840 Government Center Parkway, Chesterfield, VA 23832, open Monday-Friday 8:30 a.m.-5:00 p.m. excluding holidays. Walk-up drop boxes are at both Utilities-building entrances and a drive-through box is at the Government Center Parkway entrance; customers are told not to place cash in drop boxes. Twenty-four-hour payment kiosks are at Lane B. Ramsey Administration Building, 9901 Lori Road; Clover Hill Library, 6701 Deer Run Drive; Ettrick-Matoaca Library, 4501 River Road; Meadowdale Library, 4301 Meadowdale Boulevard; Midlothian Library, 100 Millworks Crossing; and North Courthouse Road Library, 325 Courthouse Road. Kiosks accept cash, credit/debit cards, and checks and offer English/Spanish instructions and printed or texted receipts.