Delinquency research · dataset 2026.08
Shut-off and delinquency information for Chesterfield County Utilities Department – Central Water System
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due upon receipt. If payment is not received by the past-due date printed on the bill, Chesterfield sends a second red bill and assesses a penalty; the public page does not provide a separate numeric grace period before that delinquency status.
- Late-fee rules
- After the listed past-due date, a second red bill is mailed, a penalty is assessed, and interest accrues monthly on unpaid bills. If the account continues delinquent, a disconnection fee and field-dispatch charge can be added. The reviewed public page does not state the universal interest percentage or the initial penalty amount.
- Shut-off timeline
- Under Chesterfield County Code Section 18-30, if a utility charge remains delinquent for 60 days and the director has sent notice of disconnection, the director shall disconnect service. Before shutoff, a courtesy door hanger may state that payment must arrive within 10 days; delivery adds $10 to the delinquent bill, and dispatching a field technician adds $20. All outstanding charges, fees, and assessments must be paid before restoration.
- Warning and notice protocol
- The published protocol is a second red bill after the missed past-due date, monthly interest, and a courtesy notification door hanger before disconnection. The door hanger gives a 10-day cure period and adds a $10 fee; the County code also requires notice before the 60-day delinquency cutoff. The reviewed pages do not identify an automated-call or SMS sequence.
- Reconnection costs
- A disconnection fee applies when service is terminated and a $20 field-technician dispatch charge can be added. The reviewed public pages do not publish one universal restoration fee or a separate regular-hours versus after-hours price; all outstanding charges, fees, and assessments must be paid before service is restored.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Virginia
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Chesterfield County Utilities Department – Central Water System public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (VA4041845) ↗
Search the federal drinking-water database using public water system ID VA4041845.