Municipal Department
City of Chesapeake Public Utilities - Northwest River Water System
Serving Chesapeake Northwest River and Lake Gaston water systems
Population served
165,240 people (EPA SDWIS active CWS PWS VA3550051)
State system code
FIPS 51
Billing frequency
A dedicated this detail was not publicly posted. No universal billing frequency was exposed in the reviewed customer-service page.
Provider briefing
How this utility’s billing works
City of Chesapeake Public Utilities - Northwest River Water System operates as a municipal department serving Chesapeake Northwest River and Lake Gaston water systems. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as A dedicated this detail was not publicly posted. The City publishes rates and fees for its Public Utilities systems, but the reviewed extract did not expose the current Northwest River residential schedule.. Bills are generated a dedicated this detail was not publicly posted. no universal billing frequency was exposed in the reviewed customer-service page., and a typical residential cost reference is A dedicated this detail was not publicly posted. Complete current rate values were not exposed.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
A dedicated this detail was not publicly posted. The reviewed customer-service page does not expose the current sewer calculation.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed customer-service page does not identify the Northwest River system’s meter technology or reading schedule.
Emergency water support
Report a leak or water emergency
757-382-3550 after 5:00 p.m. weekdays, weekends, and holidays for leaks, sewer backups, and low pressure; daytime customer service is 757-382-6352.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Chesapeake Northwest River and Lake Gaston water systems
City of Chesapeake Public Utilities - Northwest River Water System is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.